Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tera Leathers

New Carrollton

Summary

A resourceful, hard-working and dedicated team player, with leadership and organizational skills and commitment to customer service, An individual that possesses excellent interpersonal and communication skills, success in working well both independently and collaboratively, and an understanding of the importance of confidentiality at all levels.


Overview

12
12
years of professional experience

Work History

Cashier

Party City
09.2013 - 02.2017
  • Assisted customers with transactions, ensuring efficient and accurate service.
  • Operated cash register, processing payments and issuing receipts promptly.
  • Maintained cleanliness and organization of checkout area for optimal customer experience.
  • Collaborated with team members to resolve customer inquiries effectively.

Cashier

Dollar Tree
03.2016 - 05.2016
  • Learned company policies and procedures to provide informed assistance to customers.
  • Handled cash management tasks, including balancing cash drawers at shift end.
  • Engaged with customers to enhance service satisfaction and promote loyalty initiatives.
  • Supported inventory management by restocking merchandise as needed during shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Front End Manager

Party City
02.2017 - 08.2017
  • Oversaw daily operations to ensure team efficiency and adherence to quality standards.
  • Developed and implemented training programs for staff to enhance product knowledge and service delivery.
  • Analyzed customer feedback to identify improvement areas and adapt strategies accordingly.
  • Collaborated with cross-functional teams to streamline processes and improve overall workflow.
  • Monitored key performance indicators, driving initiatives that enhanced operational effectiveness and customer satisfaction.

Assistant Manager

Party City
08.2017 - 07.2023
  • Supported daily operations by coordinating team schedules and ensuring adequate staffing levels.
  • Assisted in implementing process improvements that enhanced operational efficiency and reduced errors.
  • Trained new team members on company policies and procedures to foster a productive work environment.
  • Monitored inventory levels, conducted audits, and collaborated with vendors to ensure timely restocking.
  • Developed training materials and conducted workshops to improve employee performance and engagement.
  • Led team meetings to discuss progress, address challenges, and strategize on upcoming initiatives for growth.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased sales through effective merchandising strategies and targeted promotions.

Merchandise Stocker

Target
12.2019 - 02.2022
  • Managed inventory levels, ensuring timely restocking and product availability.
  • Organized merchandise displays to enhance customer visibility and accessibility.
  • Collaborated with team members to streamline stocking processes and improve efficiency.
  • Trained new staff on best practices for inventory management and merchandising techniques.
  • Assisted in unloading deliveries, verifying contents against packing lists for accuracy.
  • Resolved customer inquiries regarding product location and availability efficiently.
  • Conducted regular audits of stock to maintain accuracy and prevent discrepancies.

Merchandise Stocker

Walmart
11.2023 - 08.2024
  • Implemented safety protocols during stocking procedures to ensure a secure work environment.
  • Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
  • Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Greeted customers and directed to requested products.

Cashier

Party City
12.2024 - 03.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced shopping experience, provided product information and location assistance.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Intern

Bright Beginnings Daycare
03.2025 - Current
  • Assisted in project coordination, ensuring timely completion of deliverables.
  • Conducted research to support strategic initiatives and decision-making processes.
  • Collaborated with team members to streamline workflows and enhance efficiency.
  • Assissting along side various teachers in their classroom with their children.

Education

High School Diploma -

Parkdale High School
Riverdale, MD

Skills

    Teamwork and collaboration

  • Team collaboration
  • Multitasking and organization
  • Goal-oriented mindset
  • Interpersonal and social skills
  • Attention to detail
  • Creative and resourceful
  • Complex Problem-solving
  • Operations support
  • Supply restocking
  • Quick learner
  • Fast learner
  • Problem-solving

Timeline

Intern

Bright Beginnings Daycare
03.2025 - Current

Cashier

Party City
12.2024 - 03.2025

Merchandise Stocker

Walmart
11.2023 - 08.2024

Merchandise Stocker

Target
12.2019 - 02.2022

Assistant Manager

Party City
08.2017 - 07.2023

Front End Manager

Party City
02.2017 - 08.2017

Cashier

Dollar Tree
03.2016 - 05.2016

Cashier

Party City
09.2013 - 02.2017

High School Diploma -

Parkdale High School

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Tera Leathers