Tereka Rowe
Silver Spring
Summary
Experienced in managing authorization processes and coordinating with medical teams, insurance providers, and patients. Strong skills in assessing patient eligibility for treatments, understanding policy coverage details, and ensuring compliance with healthcare regulations. Showcased ability to streamline workflows, improve system efficiency, and maintain high levels of accuracy in documentation. Proven record of enhancing patient satisfaction through diligent follow-up and timely resolution of. Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Host
Cooper’s Hawk Winery and Restaurant
Coconut Creek
09.2023 - Current
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
Oncology Authorization Coordinator Rep ll
Baptist Health South Florida
Boca Raton
08.2021 - Current
- Performed administrative duties such as filing, copying, scanning, faxing.
- Processed incoming authorization requests and updated customer accounts accordingly.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Gathered data to formulate appropriate replies for information requests.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Assisted in the development of referral processes and procedures.
ED Patient Access Specialist
Broward Health Imperial Point
Fort Lauderdale
07.2018 - 08.2021
- Obtained health, financial and religious information from patients at the time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
Manager
Firehouse Subs
Margate
11 2013 - 04.2020
- In-charge of shift operations and cash handling.
- Inventory: Truck orders, ordering produce and taking stock inventory.
- Ensuring all task are completed by crew member.
- Making executive decisions.
- Provided onsite training.
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
Boward Community School
Coconut Creek, Florida, United StatesSkills
- Customer Service
- Cash Handling
- Communications
- Training and development
- Quick learner
- Professionalism and ethics
- Prior authorization
- Medical terminology proficiency
- Company standards
- Insurance company knowledgeable
- Patient interviewing skills
- Extensive ER experience
- Data entry
- Referrals
Timeline
Host
Cooper’s Hawk Winery and Restaurant
09.2023 - Current
Oncology Authorization Coordinator Rep ll
Baptist Health South Florida
08.2021 - Current
ED Patient Access Specialist
Broward Health Imperial Point
07.2018 - 08.2021
Manager
Firehouse Subs
11 2013 - 04.2020
High School Diploma -
Boward Community School