Terel Felix
3682 Forest Hill ,MD
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
8
8
years of professional experience
Work History
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Channyfreshinflatables
03.2023 - Current
- .Handled fragile items with care during loading/unloading processes preventing damage during transport.
- Optimized loading procedures for cargo, minimizing potential damage to goods during transport.
- Assisted in loading and unloading packages to ensure secure transportation and accurate delivery.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Decreased loading errors, paying close attention to order details and specifications.
Residential Counselor
NCIA
06.2017 - 01.2021
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
- Supported case managers in the development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
- Reduced instances of behavioral escalation by implementing proactive de-escalation techniques and interventions.
- Contributed to continuous improvement initiatives by providing feedback on program effectiveness and suggesting enhancements.
- Promoted mental health awareness by organizing workshops and informational sessions for residents.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
Education
High School Diploma -
Woodlawn High School
Baltimore, MD06-2004
Timeline
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Channyfreshinflatables
03.2023 - Current
Residential Counselor
NCIA
06.2017 - 01.2021
High School Diploma -
Woodlawn High School
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