Teresa A. Peek
Hagerstown
Summary
Results-oriented professional with over 20 years of experience in helping vulnerable clients access resources and healthcare. Demonstrated track record in developing and implementing programs to improve client well-being and foster strong client relationships. Skilled in collaborating with multidisciplinary teams to deliver comprehensive care. Known for compassionate, organized, and client-focused case management, with over 10 years of experience in this field. Strong teamwork and problem-solving abilities, coupled with a commitment to promoting an excellence-focused culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director for Vulnerable Adults
The Elder Group
01.2019 - Current
- Lead optimizing outreach program developing team collaboration
- Aligning program plans with client centered objectives, streamlining workflows
- Craft precise client documentation, guaranteeing clarity in program scope and deliverables, fostering stronger client relationships, and minimizing disputes
- Deliver comprehensive training programs, empower client stakeholders, and significantly increase program success rates
- Spearheaded innovative marketing campaigns and strategic partnerships to enhance accessible services and programs that support seniors in maintaining their quality of life, fostering social connection, and promoting healthy aging
- Advocate on the client's behalf, monitoring, evaluating and providing case management, ensuring needs are met
Survivor Outreach Services Coordinator
United States Army Reserve Family Programs (143rd Sustainment Command Expeditionary)
01.2018 - 01.2019
- Executed leadership operations for U.S
- Army Survivor Outreach Service, serving as the liaison for briefings to increase community awareness
- Enhanced case management, resulting in a 100% compliance increase
- Provided support and resources to military families in times of need
- Facilitated 35+ monthly briefings and provided case management for high-ranking officials, ensuring confidentiality
- Contributed to SOP development, increasing contract compliance
- Implemented training programs to ensure staff proficiency in case management
- Assisted with Yellow Ribbon events, enhancing community capacity and promoting resources
- Addressed operational issues in cross-functional teams, improving efficiency
- Provided mentorship to team members to foster professional growth
Administrative Assistant Specialist
United States Army Reserve Family Programs (200th MP CMD)
01.2016 - 01.2018
- Performing daily administrative tasks to support the organization's readiness program efficacy and sustainability
- Giving personnel guidance on changes to organizational regulations and directives
- Analyzing account reports to maintain inventory
- Perform various functions in support of military and civilian leaders, including calendar management and meeting support
- Ensure accuracy of information in personnel and workforce database systems
- Coordinating training programs for personnel in accordance with organizational directives
- Assist in planning, arranging, and conducting official functions
- Oversee a variety of tasks and activities in direct support of senior leaders to include office management, human resources, executive staff, postal, official mail, and other services
- Manage and arrange travel, coordinating itineraries, and preparing trip folders
Family Readiness Support Assistant (FRSA)
United States Army National Guard Family Programs 218th Maneuver Enhancement Brigade
01.2012 - 01.2016
- Work closely with the State Family Program Director to ensure Family Assistance and the Child and Youth Program maintain an integral part of the Family Readiness and Deployment Cycle Programs
- Served as a liaison between military families and community resources, advocating for their needs and facilitating access to essential services, increasing family cohesion and resilience in challenging times
- Effectively utilized Microsoft Office products daily for reporting, scheduling, budgeting, and communication
- Organized and coordinated vendors and volunteers to work on events, scheduling battalions to attend
- Designed deployment of informational pamphlets and packets
- Developed and facilitated workshops and training sessions for military families, focusing on financial literacy, stress management, and deployment readiness
- Identify individuals and/or families that need referrals or follow-up assistance, guiding them to the appropriate point of contact
Education
MSW - Candidate
Liberty University
Lynchburg, VA01.2025
MS - Human Services/Mental Health
Walden University
Minneapolis, MN01.2024
Master of Science - Psychology/Addiction
Kaplan University
Davenport, IA01.2013
Bachelor of Science - Psychology - Applied Behavioral
Kaplan University
Davenport, IA01.2011
Associates of Science - Massage Therapy
Miller Motte
Charleston, SC01.2008
Skills
- Case Management
- Human Services
- Leadership
- Critical Thinking
- Collaboration
- Time Management
- Client Centered
- Trauma Informed
- Communication
- Assessment
- Crisis Intervention
- Advocacy
- Community Outreach
- Program Development
Accomplishments
Addressed and fully resolved 98% of escalated cases within deadline.
Received 99.5% positive client feedback
Certification
- Mental Health First Aid, 12/01/24, 12/01/27
- Alzheimer's Training Certification Continuing education 6 CEU's., 07/01/24, Present
- Community Health Worker, 07/01/24, 07/01/26
- Maryland Victim Services Certified Professional, 05/01/22, 05/01/25
- CPR Certification, 05/01/22, 05/01/25
- Family Engagement Facilitator South Carolina Families First, 09/01/15, Present
- Court Appointed Special Advocate Richland County CASA, 10/01/12, Present
Affiliations
- The Homeless Coalition
- Meritus Care Management
- Washington County Adult Protective Services
- Washington County Guardianship Review Board
- Senior Advocacy Committee NAACP
- Roper Victim Assistance Academy
Languages
English
Timeline
Director for Vulnerable Adults
The Elder Group
01.2019 - Current
Survivor Outreach Services Coordinator
United States Army Reserve Family Programs (143rd Sustainment Command Expeditionary)
01.2018 - 01.2019
Administrative Assistant Specialist
United States Army Reserve Family Programs (200th MP CMD)
01.2016 - 01.2018
Family Readiness Support Assistant (FRSA)
United States Army National Guard Family Programs 218th Maneuver Enhancement Brigade
01.2012 - 01.2016
MS - Human Services/Mental Health
Walden University
Master of Science - Psychology/Addiction
Kaplan University
Bachelor of Science - Psychology - Applied Behavioral
Kaplan University
Associates of Science - Massage Therapy
Miller Motte
MSW - Candidate
Liberty University
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