Teresa A. Peek
Hagerstown
Summary
Results-oriented professional with over 20 years of experience in helping vulnerable clients access resources and healthcare. Demonstrated track record in developing and implementing programs to improve client well-being and foster strong client relationships. Skilled in collaborating with multidisciplinary teams to deliver comprehensive care. Known for compassionate, organized, and client-focused case management, with over 10 years of experience in this field. Strong teamwork and problem-solving abilities, coupled with a commitment to promoting an excellence-focused culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director for Vulnerable Adults
The Elder Group
Hagerstown, MD
01.2019 - Current
- Lead optimizing outreach program developing team collaboration
- Aligning program plans with client centered objectives, streamlining workflows
- Craft precise client documentation, guaranteeing clarity in program scope and deliverables, fostering stronger client relationships, and minimizing disputes
- Deliver comprehensive training programs, empower client stakeholders, and significantly increase program success rates
- Spearheaded innovative marketing campaigns and strategic partnerships to enhance accessible services and programs that support seniors in maintaining their quality of life, fostering social connection, and promoting healthy aging
- Advocate on the client's behalf, monitoring, evaluating and providing case management, ensuring needs are met
Survivor Outreach Services Coordinator
United States Army Reserve Family Programs (143rd Sustainment Command Expeditionary)
Orlando, FL
01.2018 - 01.2019
- Executed leadership operations for U.S
- Army Survivor Outreach Service, serving as the liaison for briefings to increase community awareness
- Enhanced case management, resulting in a 100% compliance increase
- Provided support and resources to military families in times of need
- Facilitated 35+ monthly briefings and provided case management for high-ranking officials, ensuring confidentiality
- Contributed to SOP development, increasing contract compliance
- Implemented training programs to ensure staff proficiency in case management
- Assisted with Yellow Ribbon events, enhancing community capacity and promoting resources
- Addressed operational issues in cross-functional teams, improving efficiency
- Provided mentorship to team members to foster professional growth
Administrative Assistant Specialist
United States Army Reserve Family Programs (200th MP CMD)
Fort Meade, MD
01.2016 - 01.2018
- Performing daily administrative tasks to support the organization's readiness program efficacy and sustainability
- Giving personnel guidance on changes to organizational regulations and directives
- Analyzing account reports to maintain inventory
- Perform various functions in support of military and civilian leaders, including calendar management and meeting support
- Ensure accuracy of information in personnel and workforce database systems
- Coordinating training programs for personnel in accordance with organizational directives
- Assist in planning, arranging, and conducting official functions
- Oversee a variety of tasks and activities in direct support of senior leaders to include office management, human resources, executive staff, postal, official mail, and other services
- Manage and arrange travel, coordinating itineraries, and preparing trip folders
Family Readiness Support Assistant (FRSA)
United States Army National Guard Family Programs 218th Maneuver Enhancement Brigade
Columbia, SC
01.2012 - 01.2016
- Work closely with the State Family Program Director to ensure Family Assistance and the Child and Youth Program maintain an integral part of the Family Readiness and Deployment Cycle Programs
- Served as a liaison between military families and community resources, advocating for their needs and facilitating access to essential services, increasing family cohesion and resilience in challenging times
- Effectively utilized Microsoft Office products daily for reporting, scheduling, budgeting, and communication
- Organized and coordinated vendors and volunteers to work on events, scheduling battalions to attend
- Designed deployment of informational pamphlets and packets
- Developed and facilitated workshops and training sessions for military families, focusing on financial literacy, stress management, and deployment readiness
- Identify individuals and/or families that need referrals or follow-up assistance, guiding them to the appropriate point of contact
Education
MSW - Candidate
Liberty University
Lynchburg, VA01.2025
MS - Human Services/Mental Health
Walden University
Minneapolis, MN01.2024
Master of Science - Psychology/Addiction
Kaplan University
Davenport, IA01.2013
Bachelor of Science - Psychology - Applied Behavioral
Kaplan University
Davenport, IA01.2011
Associates of Science - Massage Therapy
Miller Motte
Charleston, SC01.2008
Skills
- Case Management
- Human Services
- Leadership
- Critical Thinking
- Collaboration
- Time Management
- Client Centered
- Trauma Informed
- Communication
- Assessment
- Crisis Intervention
- Advocacy
- Community Outreach
- Program Development
Accomplishments
Addressed and fully resolved 98% of escalated cases within deadline.
Received 99.5% positive client feedback
Certification
- Mental Health First Aid, 12/01/24, 12/01/27
- Alzheimer's Training Certification Continuing education 6 CEU's., 07/01/24, Present
- Community Health Worker, 07/01/24, 07/01/26
- Maryland Victim Services Certified Professional, 05/01/22, 05/01/25
- CPR Certification, 05/01/22, 05/01/25
- Family Engagement Facilitator South Carolina Families First, 09/01/15, Present
- Court Appointed Special Advocate Richland County CASA, 10/01/12, Present
Affiliations
- The Homeless Coalition
- Meritus Care Management
- Washington County Adult Protective Services
- Washington County Guardianship Review Board
- Senior Advocacy Committee NAACP
- Roper Victim Assistance Academy
Languages
English
Timeline
Director for Vulnerable Adults
The Elder Group
01.2019 - Current
Survivor Outreach Services Coordinator
United States Army Reserve Family Programs (143rd Sustainment Command Expeditionary)
01.2018 - 01.2019
Administrative Assistant Specialist
United States Army Reserve Family Programs (200th MP CMD)
01.2016 - 01.2018
Family Readiness Support Assistant (FRSA)
United States Army National Guard Family Programs 218th Maneuver Enhancement Brigade
01.2012 - 01.2016
MS - Human Services/Mental Health
Walden University
Master of Science - Psychology/Addiction
Kaplan University
Bachelor of Science - Psychology - Applied Behavioral
Kaplan University
Associates of Science - Massage Therapy
Miller Motte
MSW - Candidate
Liberty University