Teresa Jackson

• Trained and guided team members to maintain high productivity and performance metrics.
• Identified and qualified customer needs.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Minimized operational costs by efficiently managing budgets and reducing expenses.
• Mentored junior team members in best practices for facility administration, developing future leaders in the field.
• Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
• Led emergency response teams, ensuring swift action during critical incidents to minimize damage or loss.
• Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
• Developed long-term strategies for continuous improvement in facility performance metrics.
• Established a culture of teamwork among staff members, fostering collaboration towards common goals.
• Enhanced staff productivity through effective communication and training programs.
• Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Maintain Quality Assurance Programs as required by policy.
• Participate and lead Quality Assurance meetings and all applicable in-services.
• Maintained personnel records and updated internal databases to support document management.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Act as liaison between the Hospital Services program, the contracted facility, and Physicians.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Assist Divisional Vice President with divisional operations.
• Maintains executive's appointment schedules by planning and scheduling meetings, conferences, teleconferences, and travel.
• Prepare agendas, assembles background material for meetings and briefs executives prior to meetings.

• Writes minutes for meetings and initiates follow-up.
• Coordinates the projects within the division, tracks major developments and deadlines.
• Prepare and submit expense reports for multiple executives.
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Prepares reports by collecting and analyzing information.
• Responsible for arranging off site/out of state training for new teammates.
• Coordinated all aspects of Divisional events meetings including meeting rooms, guest rooms, group meals, agenda, team building and evening entertainment/events.
• Assists with managing warehouse staff for supply deliveries to multiple hospitals
• Assists with managing Travel Nurse Program, maintains teammate files and agreement terms and renewals.