Teresa Johnson
Elkridge
Summary
Meticulous Medical Records Tech with 6-years history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MEDICAL RECORDS
The Pediatric Center
06.2019 - Current
- Streamlined medical record retrieval by implementing an efficient filing system
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
PATIENT CARE TECH
THE PEDIATRIC GROUP VIA ULTIMATE STAFFING
01.2018 - 01.2019
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Insurance Enrollment Specialist
Kaiser Permanente Via Randstad Staffing
11.2017 - 01.2018
- Managed approximately 150 incoming calls
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
High School Diploma -
Oakland Mills High School
Skills
Microsoft office
EMR/HER(epic,phressia,OP,Athena)
Medical office administration
Professional manners
Excellent communication
Medical Records Administration
Knowledgeable in Release of Information
Organizing medical records
Customer service expertise
Exceptional communication
Data entry skills
Excellent Phone Demeanor
Cross-Functional Teamwork
Critical Thinking
Certification
NCMOA - Nationally Certified Medical Office Assistant
Timeline
MEDICAL RECORDS
The Pediatric Center
06.2019 - Current
PATIENT CARE TECH
THE PEDIATRIC GROUP VIA ULTIMATE STAFFING
01.2018 - 01.2019
Insurance Enrollment Specialist
Kaiser Permanente Via Randstad Staffing
11.2017 - 01.2018
Bachelor of Science - Health Administration
Southern New Hampshire University
High School Diploma -
Oakland Mills High School
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