Summary
Overview
Work History
Education
Skills
Timeline
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Teri-Renee Jones

Frederick

Summary

Dynamic retail professional with proven success at Abercrombie & Fitch, excelling in team leadership and employee training. Adept at stockroom organization and fostering a customer-centric environment, driving both sales and team performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Abercrombie & Fitch
Leesburg
05.2023 - Current
  • Drive net sales results based on analyzing business with PowerBi.
  • I interviewed and hired prospective part-time employees for seasonal peaks and year-round.
  • As the visual merchandise lead, I conducted and led monthly floorsets.
  • Oversee stockroom organization, ensuring that merchandise is being effectively and efficiently maintained.
  • Leadership goal for 2025 to build up new key lead for assistant manager position.

Barista

Starbucks
Frederick
04.2023 - 10.2024
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served hot or cold beverages.
  • Memorized official and off-menu coffee and tea preparations.

Store Manager

Hollister
Winchester
06.2024 - 07.2024
  • Temporary Store Manager at Hollister in Winchester, Virginia.
  • Beat June net sales goal by 7% by training new full-time management, part-time management, and part-time associates.
  • Used Power BI to manage and analyze store logistics, including inbound shipments, outbound transfers, omni-channel, department sales, and hours management.
  • Completed and trained two visual marketing sets while training the new assistant manager on how to complete them.
  • Increased store redline percentage by creating new and organized clearance presentations.

Stock Associate

Abercrombie & Fitch
Leesburg
06.2023 - 08.2023
  • Promoted to a temporary full-time stock associate to help manage the increased influx of merchandise for the season.
  • Managed online orders accurately by picking requested items from shelves within specified time frame.
  • Maintained the effectiveness of merchandise, including flow, filling, and presentation throughout the store and stockroom.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Key Holder

Abercrombie & Fitch
Leesburg
08.2022 - 05.2023
  • Promoted to Full-Time Key Holder based on skills and performance in the previous role with the company.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Directed and supervised part-time staff performance by using development resources such as IDPs (Individual Development Plans).
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Counted and balanced registers.

Brand Representative Lead

Abercrombie & Fitch
Leesburg
03.2022 - 06.2022
  • Promoted to brand rep lead from the previous store at Hollister in Frederick, MD.
  • Assisted brand representatives when there was a customer conflict.
  • Supervised the floor to ensure customers were having a pleasant shopping experience.
  • Delegated tasks for brand representatives to do throughout their shift.
  • Cleaned and organized spaces to maintain neat promotional spaces.

Brand Representative

Hollister
Frederick
10.2021 - 03.2022
  • Promoted to brand representative lead based on skills and performance.
  • Assisted brand representatives when there was a customer conflict.
  • Supervised the floor to ensure customers were having a pleasant shopping experience.
  • Delegated tasks for brand representatives to do throughout their shift.
  • Cleaned and organized spaces to maintain neat promotional spaces.

Brand Representative

Hollister
Frederick
11.2019 - 10.2021
  • Initiated conversations with customers and responded to customer needs accordingly.
  • Encouraged customers to join our rewards program while checking them out at the register.
  • Taught customers how to personalize experiences with products and obtain maximum benefit.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Standardized sales presentations.

Education

Bachelor of Arts - Business Administration

Hood College
Frederick
12-2027

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Scheduling and coordinating
  • Goal setting
  • Adaptability and flexibility
  • Time management
  • Closing oversight
  • Organization abilities
  • Stockroom organization

Timeline

Store Manager

Hollister
06.2024 - 07.2024

Stock Associate

Abercrombie & Fitch
06.2023 - 08.2023

Assistant Manager

Abercrombie & Fitch
05.2023 - Current

Barista

Starbucks
04.2023 - 10.2024

Key Holder

Abercrombie & Fitch
08.2022 - 05.2023

Brand Representative Lead

Abercrombie & Fitch
03.2022 - 06.2022

Brand Representative

Hollister
10.2021 - 03.2022

Brand Representative

Hollister
11.2019 - 10.2021

Bachelor of Arts - Business Administration

Hood College

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