Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Terrah Davis

Salisbury

Summary

Dynamic Center Manager at Expresscare with a proven track record in operations management and staff leadership. Enhanced employee productivity through targeted training programs and effective team-building initiatives. Skilled in compliance monitoring and customer service, consistently resolving client concerns and fostering strong relationships to drive organizational success.

Energetic and compassionate with knack for leadership and organization. Deep understanding of operations management and adept at team coordination and conflict resolution. Capable of driving positive outcomes and fostering collaborative environment.

Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.

Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Center Manager

Expresscare
05.2022 - Current
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Managed work and performance of more than 4 employees.
  • Directed daily operations at busy Urgent care Center.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Certified Nursing Assistant

Tidal Health
10.2018 - 01.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Supported needs of 25+ residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Geriatric Nursing Assistant/Lead Front Desk Receptionist

Anchorage Nursing and Rehabilitation Center.
12.2013 - 10.2018
  • Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
  • Improved patient comfort by providing compassionate and attentive care during daily activities.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
  • Deescalated conflicts among residents by addressing their concerns with tact and diplomacy.
  • Maintained a clean and safe environment for patients, performing regular room checks and sanitation procedures.
  • Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
  • Reduced instances of bedsores by regularly repositioning immobile patients according to established guidelines.
  • Documented daily observations accurately within medical records systems for comprehensive tracking of patient progress over time.
  • Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
  • Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
  • Managed incontinence needs with dignity and respect, maintaining patient privacy throughout the process.
  • Delivered high-quality personal hygiene care, including bathing, grooming, and oral care, for improved patient wellbeing.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
  • Improved overall staff morale through open communication channels among team members leading to higher job satisfaction rates at the front desk department.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

GED -

Crisfield High School
Crisfield, MD
06-1996

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Team supervision
  • Compliance monitoring
  • Training coordination
  • Facility maintenance
  • Cash oversight
  • Financial reporting
  • Customer service
  • Employee development
  • Team leadership
  • Performance evaluations
  • Effective leader
  • Data management
  • Staff management
  • Inventory management
  • Training management
  • Relationship building
  • Management team building
  • Sound judgment
  • Employee motivation
  • Records organization and management
  • Goal setting
  • Teamwork and collaboration
  • Performance improvements
  • Purchasing and planning
  • Employee relations
  • Delegating work
  • Customer service management
  • Supplier monitoring
  • Employee reviews
  • Staff training/development

Accomplishments

  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Licensed CNA/GNA.
  • Certified CNA/GNA, Medical Assistant.
  • CPR Certificate.

Timeline

Center Manager

Expresscare
05.2022 - Current

Certified Nursing Assistant

Tidal Health
10.2018 - 01.2020

Geriatric Nursing Assistant/Lead Front Desk Receptionist

Anchorage Nursing and Rehabilitation Center.
12.2013 - 10.2018

GED -

Crisfield High School

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Terrah Davis