TERRENCE BUTLER
White Plains
Summary
Transit operations leader with extensive experience at WMATA, specializing in emergency management and strategic planning. Demonstrated success in optimizing budgets and ensuring service continuity. Skilled in staff development and implementing asset management systems to enhance operational efficiency and compliance in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Superintendent
WMATA
Alexandria
03.2024 - Current
- Advised senior leadership on rail service impacts while managing operational budgets to ensure compliance and enhance efficiency.
- Directed VTOC operations, coordinating with operations centers for effective emergency response and uninterrupted service continuity.
- Developed project plans for WMATA station shutdowns, ensuring service continuity throughout the process.
- Updates SOPs and work instructions for dispatchers, integrating improvements into training programs.
Assistant Superintendent
WMATA
Landover
03.2020 - 03.2024
- Oversaw emergency response protocols for entrapments and service disruptions, facilitating rapid resolution and minimizing service downtime.
- Acted as subject matter expert for asset management systems and remote monitoring equipment, collaborating with IT for system alignment.
- Developed reporting methods to assess mechanic efficiency and evaluate effectiveness of emergency response.
- Managed VTRMDC staff of supervisors and dispatchers to ensure accurate maintenance data entry and compliance with standards.
Supervisor, ELES OPS Center
WMATA
Landover
10.2014 - 03.2020
- Supervised dispatch operations, ensuring accurate tracking of service tickets and coordinating emergency responses to enhance operational efficiency.
- Managed training programs and developed SOPs, including emergency evacuation planning, to improve team preparedness and response capabilities.
- Oversaw payroll compliance and optimized overtime management to ensure budget adherence and fair employee compensation.
Assistant Manager
MV Transportation
Hyattsville
07.2011 - 10.2014
- Directed call center operations, overseeing staffing and quality assurance to enhance customer service experience.
- Managed payroll processes and benefits administration, ensuring timely and accurate compensation for call center employees.
- Acted as liaison between union representatives and management, resolving labor issues.
Dispatch Supervisor
MV Transportation
Hyattsville
07.2009 - 04.2011
- Supervised daily dispatch operations for public transportation services.
- Oversaw dispatch operations to ensure on-time service delivery and high customer satisfaction.
- Coordinated communication between drivers, clients, and dispatch team.
- Implemented scheduling systems to optimize resource allocation.
- Implemented process improvements that enhanced operational efficiency and maintained compliance.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD01-2000
Some College (No Degree) -
Anne Arundel Community College
Arnold, MDSome College (No Degree) -
Devry University Online
Temple Hills, MDSkills
- Transit Operations
- Strategic Planning
- Policy Development
- Resource Optimization
- Project management
- Business Process Improvement
- SOP development
- Compliance auditing
- Data Analysis
- Microsoft Office Suite
- Team Leadership
- Staff management
- Staff Development
- Staff supervision
- Continuity planning
- Infrastructure planning
- Visionary leadership
- Goal setting
Timeline
Superintendent
WMATA
03.2024 - Current
Assistant Superintendent
WMATA
03.2020 - 03.2024
Supervisor, ELES OPS Center
WMATA
10.2014 - 03.2020
Assistant Manager
MV Transportation
07.2011 - 10.2014
Dispatch Supervisor
MV Transportation
07.2009 - 04.2011
High School Diploma -
Largo High School
Some College (No Degree) -
Anne Arundel Community College
Some College (No Degree) -
Devry University Online