Terrence D. Langford
Hyattsville
Summary
Dynamic Realtor with extensive experience at RE/MAX Specialists and Pearson Smith Realty excelling in negotiation strategies and market analysis. Proven track record in delivering exceptional customer service and building strong relationships with clients. Skilled in legal documentation and property valuation, ensuring successful transactions in the Maryland and Virginia real estate markets.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Parttime Realtor
Pearson Smith Realty LLC
Ashburn
01.2022 - Current
- I am a Licensed Realtor in the Maryland and Virginia area.
- Communicate with homebuyers and sellers.
- Using customer skills in negotiation between buyers and sellers’ agents of purchasing and selling of homes.
- Create and advertise listings of homes for home sellers.
- Customer service skills in handling all concerns, questions, complaints with positive suggestions with mortgage lenders, appraisals, attorneys, settlement companies and real estate agents concerning transactions with real estate.
- Travel within Maryland and Virginia showing homes for sale.
- Assist with legal documentation concerning the purchasing and selling of homes.
- Determine the Fair Market Value of residential real estate by analyzing Appraisals and property sold.
Housing Inspector (Contractor)
Alexandria Housing Authority
Alexandria
01.2021 - 01.2023
- Perform HQS inspection with Section 8 and Public Housing using HUD checklist with findings while entering information into a handheld computer.
- Communicate with tenants and owners concerning Housing Quality Standards deciding on the best plan of action to correct deficiencies.
Realtor
RE/MAX Specialists
Upper Marlboro
01.2005 - 01.2022
- Realtor in the Maryland and Virginia area.
- Communicate with homebuyers and sellers.
- Handle negotiations between buyers and seller agents of purchasing and selling of homes.
- Create and advertise listings of homes for home sellers.
- Customer service skills in handling all concerns, questions, complaints with positive suggestions with mortgage lenders, appraisals, attorneys, settlement companies and real estate agents concerning transactions with real estate.
Housing Inspector
Alexandria Housing Authority
Alexandria
01.2001 - 01.2022
- Perform HQS inspection with Section 8 and Public Housing using HUD checklist with findings while entering information into a handheld computer.
- Customer skills communicating with tenants and owners concerning Housing Quality Standards deciding on the best plan of action to correct any deficiencies.
- Administrative duties completing inspection reports, online data entry, scanned supporting documents before filing client files.
- Communication skills with internal and external management in an effective, tactical, and empathetic manner with ongoing status and/or solution on any deficiencies and recommendations of the property inspected.
- Provide office team members and management of housing operations with excellent customer service.
- Answered incoming calls to help customers with any questions or concerns.
- Take pictures of the inside and outside structure, upload them on the online company app while uploading reports for senior management.
Customer Service Lead Marketing Manager
US Airways
Winston Salem
01.1998 - 01.2021
- Delivered high-touch inbound and outbound phone support for top-tier airline loyalty members, managing flight reservations, car rentals, and hotel packages with consistent service excellence.
- Accurately entered and maintained customer data and multi-segment itineraries in the airline reservations platform, ensuring policy compliance and data integrity.
- Owned escalations and service inquiries via phone, email, and webforms; performed end-to-end incident management by investigating issues, coordinating with service providers, and driving timely resolution.
- Represented the airline at airport terminals across multiple cities/states to market products and bundles, leveraging customer engagement skills to increase adoption.
- Supported the team by diagnosing and resolving computer/data issues and program errors; served as a go-to resource for system workflows.
- Assisted in onboarding and training on new marketing technologies, creating quick-reference guides and live demos to accelerate adoption.
- Provided evening shift leadership coverage in the manager’s absence, prioritizing workloads, mentoring agents, and ensuring adherence to manager daily office goals.
- Maintained strong working knowledge of client contracts, operational procedures, and the full portfolio of products and services to ensure accurate guidance and compliance.
Owner/Inspector
Inspector Houselook Property Inspection Services
Winston Salem
01.1991 - 01.1998
- Perform visual inspection of the physical structure of the homes using narrative and checklist reports for investors and homebuyers.
- Inspection of Section 8 properties for private ownership of residential buildings.
- Using great customer skills with homebuyers and sellers on any deficiencies and recommendations of the property inspected.
- Management and customer service responsibilities with the public.
- Responsible for public relations and corporate communications with realtors and homebuyers.
Assistant Manager
Kentucky Fried Chicken
Winston Salem
01.1988 - 01.1990
- Lead and motivate a team of employees to ensure that all customer service standards are met.
- Demonstrated exceptional customer service skills by effectively engaging with customers and vendors.
- Resolved customer complaints and inquiries professionally, improving overall customer satisfaction.
- Ensure the restaurant is operating efficiently, meeting all health and safety regulations, and adhering to company policies and procedures.
- Managed store operations, ensuring seamless opening and closing procedures.
- Monitor daily operations, including food preparation, cash handling, inventory management, and staffing levels.
- Developed and implemented weekly/monthly marketing plans to enhance visibility and attract customers.
- Participate in local events and community outreach initiatives.
Education
Certification - Information Technology
ECPI University
Greensboro, NC08-1998
Some College (No Degree) - Marketing And Supervision
Strayer University
Greensboro, NCSkills
- Real estate marketing
- Property valuation
- Mobile Technology
- Negotiation strategies
- Phone communication
- Team management
- Home staging advice
- Direct Customer Service
- Customer Service
- Inbound and Outbound Phone Calls
- Documentation Review
- Communication
- Problem solving
- Group Leadership
- Organization
- Market Research
- Legal Compliance
- Word
- Sales Negotiation
- Property Marketing
- Deal Negotiation
- Effective communication
- Lead Generation
- Client Support
- Market Trends
- Client Database
- Client Relationship
- Appointment Setting
- Property Showings
- Staging Consultation
Certification
- 2011 EPRO Certification
2011 A-REO Certified
2010 RDC Pro Certification – REO Best Practices
2010 Obtained Start RES.net
2010 Fivestar RES.Net Certification 11/2010
2010 Short Sales and Foreclosure Certification (SFR)
2010 Short Sales and Foreclosure: Protecting Your Clients’ Interest (CRS 111)
2010 Short Sales and Foreclosure (Prince George Association of Realtors)
2009 Buying and Selling Foreclosure (Real Estate Institute State of Maryland)
2005 Real Estate Licensing, Obtained State of Maryland Real Estate Salesperson License
2008 Real Estate Licensing, Obtained State of Virginia Real Estate Salesperson License
2005 Member of National Association of Realtors
2005 Member Maryland Association of Realtors
2005 Member of Prince George Association of Realtors
Accomplishments
- 2017 - Prince Georges' County REALTOR®s Association Bronze Award $4.8 Million Sales Volume, Certified Luxury Home Agent
Timeline
Parttime Realtor
Pearson Smith Realty LLC
01.2022 - Current
Housing Inspector (Contractor)
Alexandria Housing Authority
01.2021 - 01.2023
Realtor
RE/MAX Specialists
01.2005 - 01.2022
Housing Inspector
Alexandria Housing Authority
01.2001 - 01.2022
Customer Service Lead Marketing Manager
US Airways
01.1998 - 01.2021
Owner/Inspector
Inspector Houselook Property Inspection Services
01.1991 - 01.1998
Assistant Manager
Kentucky Fried Chicken
01.1988 - 01.1990
Certification - Information Technology
ECPI University
Some College (No Degree) - Marketing And Supervision
Strayer University