Terri Persaud
SEVERN
Summary
Experienced training specialist with a proven track record of delivering comprehensive training programs, both in-person and remotely. Skilled in developing captivating and concise content to enhance learner skills. Adept at facilitating engaging learning experiences that drive performance and professional growth.
Overview
12
12
years of professional experience
Work History
Lead Technical Training Specialist
Amentum
01.2025 - Current
- Develop and deliver tailored training programs for the cyber intelligence sector, ensuring effective knowledge transfer through both onsite and remote sessions
- Create comprehensive training plans that align with the organization’s strategic goals and address both technical and non-technical needs
- Ensure training programs are relevant, engaging, and up to date by incorporating new technologies and methods as necessary
- Assess training effectiveness through feedback, assessments, and performance metrics, refining programs as needed
- Coordinate logistics for training sessions, including scheduling, participant registration, and resource allocation
- Gather insights from senior staff to identify skill gaps and future training needs, keeping the content relevant and timely
- Manage new employee onboarding by sending personalized welcome letters and facilitating smooth integration into the program, ensuring a seamless transition and positive initial experience
Training Coordinator
Best Value Technology, Inc
08.2023 - Current
- Design curriculums, develop training modules and update course content
- Prepare accurate training records for courses and workshops in Learning Management System
- Ensuring all content is following student certification requirements
- Act as the Domain registrar for LMS to enroll, schedule, issue credit, update training records, and troubleshooting system issues
- Conduct training needs assessment and identify skills or knowledge gaps that need to be addressed
- Verify all student and instructor clearances for access eligibility
- Prepare and educational aids and materials
- Arrange meeting space for trainings and workshops
- Use multimedia to update slides, videos and computer modules
- Track employees are meeting certification eligibility
- Maintain calendar by scheduling all fiscal year trainings and workshops
- Communicate with students providing updates on progress, potential issues, and program concerns
- Answer all student inquiries through email and online trainings
Technical Trainer/Technical Specialist
Peraton, Space and Intelligence
03.2023 - 08.2023
- Handle and track student training records are updated in LMS database
- Support customer by providing mission integrated services through a wide range of task requirements
- Managed training by advertisement, record management, facility access, registration, and review post training evaluations
- Facilitated and audit remote training for over 200 participants monthly
- Participate in role player exercises as a Collection Manager
- Wipe and clean data from student laptops
- Arrange both classified and unclassified meeting space for trainings, workshops
- Developed lesson plans, instructional materials and written practice scenarios for training courses
- Review student evaluations and compile reports which results in necessary follow-up actions
- Update web content on Intelpedia by posting course schedules and update course modules
- Research relevant current and past foreign and domestic concepts to incorporate in curriculum
- Post weekly task status reports to JIRA
- Review, asses and correct current Support Operation Procedure manuals for all courses
- Facilitate and organize executive coaching services for government senior officers
- Track and administer leadership assessments to senior personnel
- Provide detail records of coaching hours, no shows and cancellations
- Facilitate internship program by mentoring college students with career development, life skills coaching and guidance towards potential employment opportunities within IC
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions
- Developed and implemented successful onboarding program
- Built and maintained professional relationships with vendors and suppliers
Course Manager
The Masy Group, National Intelligence University
01.2023 - 03.2023
- Developed a tracking tool by creating a student records management system in SharePoint to improve course assessments and course planning
- Manage educational content to ensure assessment requirements are executed in ways that meets curriculum standards
- Provide reports to leadership, recommending improvements, and providing detailed metrics for student performance data from institutional effectiveness and consultation with faculty teaching and student learning needs
- Assist instructors in creating assessment methods that validate accomplishment of student learning outcomes
Training Officer
General Dynamics Information Technology
08.2021 - 01.2023
- Managed student records by protecting sensitive data, creating spreadsheets for class enrollment, tracking rosters, and updating class curriculums
- Updated training records in LMS and verified credit was given
- Collaborate and developed partnerships across Mission Center operations to serve as primary point of contact for all training courses
- Construct enrollment status reports and present to senior leadership
- Produce accurate records for student selection process by tracking and examining criteria are met to qualify for training enrollment
- Responsible for disseminating program calls to various centers and corresponding with training officers in final selection process to ensure coordination of student training
- Oversee and executing innovative ideas to streamline training operations by updating polices, training records and course material
- Prepare, proofread, edit and finalized incoming and outgoing course documents while working closely with Course Directors and instructors to improve training needs
- Coordinate projects by planning and organizing multiple presentations, and arrange training activities
- Specialized in performing Surveillance Detection Routes and understanding Ubiquitous Technical Surveillance mitigations
- In depth knowledge of Intelligence Community mission needs and objectives
- Engage and participate in simulated training exercises supporting operational tradecraft
- Secured all training technical devices are configured, tested and working properly
- Train employees by creating action plans on day-to-day business processes and practices
- Improved more efficient workspace by proactively anticipating and delivering general support to course directors, instructors and staff
- Verify security clearance for access to facility through Scattered Castles
- Put together schedules and facilitate briefings for admin, security, and financial briefs
- Team Lead by introducing and redesigning content for media briefing videos ensuring engagement is met with audience
- Review student financial entitlements for training expenses and submit vouchers to finance
- Utilize exceptional attention to detail and provide accurate correspondence with stakeholders through e-mail, instant message, phone and face to face communication
- Tracked and ordered supplies and equipment ensuring proper levels were always maintained
- Resourceful by creating spreadsheets to improve supply chain and reduce cost which increased efficiency
Polygraph Examiner, GS 12
National Security Agency, NSA
03.2020 - 06.2021
- Administer counterintelligence and suitability screening examinations for applicants to determine security clearance access eligibility
- Managed applicant records by updating candidate portal with polygraph, background and adjudicated results
- Establish effective rapport during examination process and maintained trust to achieve highest levels of cooperation
- Specialized in detecting and observing of verbal or non-verbal behavioral queues that may indicate a security concern
- Identify potential intelligence threats such as terrorist activity, espionage, cybercrimes, or compromising classified information
- Perform technical data analysis by collecting, interpret, analyze, and evaluate physiological responses for polygraph charts
- Use standardized polygraph test techniques, procedures and question formats
- Determine and extract pertinent information that may be a security concern
- Illustrated by using systematic approach of questioning to gather information for pre-test interviews and post-test interrogations
- Initiate Direct Positive Confrontation to resolve examinee's detection of deception by obtaining admission of truth
- Composed concise written reports documenting examination results and pertinent information for adjudicators
- Apply federal polygraph standard policies to conduct fair and ethical polygraph examinations
- Examined and reviewed SF-86 to ensure accuracy and update applicant data
- Prepared and wrote clarification letters to resolve questions concerning derogatory or discrepant information discovered during SF 86 interview
- Identified and inspected all adjudicative documents verifying clearances were current through Scattered Castles
- Completed investigations files to adjudicators for adjudicating applicants
Pretrial Services Officer, GS 12
Pretrial Services Agency
09.2017 - 03.2020
- Accessed and conducted in depth criminal background investigations using various criminal justice databases such as FBI's National Crime Information Center (NCIC), DC Pretrial, Probation and Parole automated records, to analyze data to make appropriate pre-sentencing report recommendations for defendants arrested in DC
- Kept accurate defendant records by recording all case information and drug testing, mental health and substance use results in Case Management Records Management System
- Provided judges with detailed documentation relating to arrestee's criminal background which assisted judicial officers in making decisions for defendant's release or detainment
- Conduct training sessions including on-site and hands-on computer training for new officers and interns
- Ensure training was delivered in accordance with established policy, procedure, and schedules
- Maintain automated and manual records of officer trainings in accordance with SOPs assuring accuracy and timeliness
- Assisted in training development creating user guides, checklist, and job aids for officers
- Wrote in depth detailed reports to judicial officers for defendants' compliance while under pretrial supervision
- Interviewed and detected possible high risk and mental health individuals to place them into appropriate supervision programs
- Operated as agency's Lead Court Representative in District and Superior Court providing daily support to judicial officers by answering any questions or concerns pertaining to pretrial sentencing or pretrial matters
- Used motivational interviewing to build rapport with defendants to obtain pertinent information on criminal background, mental health, or substance use
- Handled fugitive matters by contacting local and state law officials to verify accuracy of warrants
- Built relationships with various law enforcement agencies which included FBI, US Probation, US Immigration, Secret Service, US Park Police, US Attorneys, and nationwide police departments to obtain information for defendants’ warrants, criminal history, court disposition, jail release, or probation and parole compliance
- Supervised defendants awaiting trial for drug, domestic violence, and alcohol related offenses
- Served as an expert witness to provide testimony on pretrial supervision process
- Participated in various leadership and work committees
- Aid Human Resources by serving as a panel member to rate and rank qualified candidates for new hire
Assistant Pretrial Services Officer, GS 9
Pretrial Services Agency
02.2015 - 09.2017
- Conducted weekly routine investigations by researching juvenile and adult criminal history records and warrant checks through use of various external and internal law enforcement databases such as National Crime and Information Center (NCIC), Pretrial Real Time Information System Manager (PRISM)
- Investigated defendants' history of failure to appear with their corresponding bench warrants and prepare written legal memorandums as requested by judicial officers, clerks, and attorneys
- Interview defendants by asking probing questions to intelligently provide suitable release conditions and identify any mental health concerns to ensure proper release recommendations are made in Pretrial Sentencing Reports
- Serve as unit expert by developing new officer on boarding training program
- Trained Drug Testing Technicians and Officers on protocols and procedures to perform their daily work duties
- Participated on work committees to develop and apply new program methods, approaches, and technology training
- Identified staff who qualify for programs such as coaching, leadership and mentoring
- Aided in Release Services Unit by speaking with defendants and defendants' family members to resolve complex concerns and court matters
Drug Testing Technician, GS 7
Pretrial Services Agency
06.2013 - 02.2015
- Monitored over 100 female submissions of urine specimens daily in the Drug Testing & Compliance Unit and U.S
- Marshals cellblock
- Ensured chain of custody procedures were followed accurately and meticulously during defendant check-in process
- Monitor and conducted training to new drug techs ensuring training was delivered in accordance with established policy and procedures
- Identified defendant non-compliance in weekly drug testing program while maintaining diligent records, tracking drug test results, and writing critical incident reports for court administrators
- Reviewed defendant release orders and enrolled defendants into appropriate weekly drug testing programs
- Completed monthly statistical reports by verifying juvenile respondents' test information in drug compliance program
Education
Graduate Certification - Psychophysiological Detection of Deception Program
National Center for Credibility Assessment
Columbia, SC03.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY06.2012
Certification - Legal Assistant
New York Paralegal School
New York, NY06.2008
Skills
- MS Office – Word
- MS Office – Power Point
- MS Office – Excel
- MS Office – Outlook
- SharePoint
- Develop Training Programs
- Courseware Development
- Coaching and Development
- Interactive Learning
- Quality Control Programs
- Classroom Management
Clearance
TS/SCI FS Polygraph
Timeline
Lead Technical Training Specialist
Amentum
01.2025 - Current
Training Coordinator
Best Value Technology, Inc
08.2023 - Current
Technical Trainer/Technical Specialist
Peraton, Space and Intelligence
03.2023 - 08.2023
Course Manager
The Masy Group, National Intelligence University
01.2023 - 03.2023
Training Officer
General Dynamics Information Technology
08.2021 - 01.2023
Polygraph Examiner, GS 12
National Security Agency, NSA
03.2020 - 06.2021
Pretrial Services Officer, GS 12
Pretrial Services Agency
09.2017 - 03.2020
Assistant Pretrial Services Officer, GS 9
Pretrial Services Agency
02.2015 - 09.2017
Drug Testing Technician, GS 7
Pretrial Services Agency
06.2013 - 02.2015
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Certification - Legal Assistant
New York Paralegal School
Graduate Certification - Psychophysiological Detection of Deception Program
National Center for Credibility Assessment
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