TERRILL JONES
Upper Marlboro
Summary
Diligent and Hard worker with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
SAFE ACADEMY LLC
01.2020 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed and coordinated the instructors schedule, including booking training sessions, classes and consultations
- Oversaw day-to-day office operations, managing supplies , maintaining equipment and ensuring a clean and organized workspace
- Assist with invoicing , processing payments , and managing budgets related to training sessions ans materials.
Warehouse Associate
Safeway
05.2015 - 10.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Cooks, Fast Food
Pizza Studio
04.2014 - 08.2015
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Clean food preparation areas, cooking surfaces, and utensils.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Cashier
Bojangles
10.2013 - 04.2014
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Locker Attendant
Six Flags America
03.2013 - 09.2013
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Handled sensitive situations professionally, such as disputes over locker access or lost property claims, maintaining a calm demeanor and seeking resolution in the best interest of all parties involved.
Education
High School Diploma -
Dr. Henery Wise
Upper Marlboro, MD06.2012
Skills
- Customer service
- Data entry
- Office administration
- Time management
- Microsoft Office Suite
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Verbal communication
Timeline
Administrative Assistant
SAFE ACADEMY LLC
01.2020 - Current
Warehouse Associate
Safeway
05.2015 - 10.2019
Cooks, Fast Food
Pizza Studio
04.2014 - 08.2015
Cashier
Bojangles
10.2013 - 04.2014
Locker Attendant
Six Flags America
03.2013 - 09.2013
High School Diploma -
Dr. Henery Wise
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