Terry Baker
Hurlock
Summary
Dynamic Medical Receptionist with extensive experience at Shore Women's Health, excelling in patient scheduling and insurance verification. Proven ability to manage high call volumes while maintaining HIPAA compliance and fostering strong patient relationships. Proficient in EHR systems, ensuring accurate records and efficient check-in/check-out processes.
Overview
2013
2013
years of professional experience
Work History
Medical Receptionist
Shore Womens Health
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) system.
- Assisted patients with insurance verification and billing inquiries.
- Maintained accurate patient records and updated information as needed.
- Handled multi-line phone systems to address patient inquiries promptly.
- Ensured compliance with privacy regulations during patient interactions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Medical Receptionist
Dr.Maclaughlin
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) system.
- Assisted patients with insurance verification and billing inquiries.
- Maintained accurate patient records and updated information as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
The Orthopedic Center
Easton, MD
07.2000 - 09.2012
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) system.
- Assisted patients with insurance verification and billing inquiries.
- Maintained accurate patient records and updated information as needed.
- Handled multi-line phone systems to address patient inquiries promptly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Education
GED -
Easton High
Easton, MDSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
- Payment collection
- EMR / EHR
- Referral verification
Timeline
Medical Receptionist
The Orthopedic Center
07.2000 - 09.2012
Medical Receptionist
Shore Womens Health
Medical Receptionist
Dr.Maclaughlin
GED -
Easton High