Terry Morgan
Frostburg
Summary
Qualified [Desired Position] with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
12
12
years of professional experience
Work History
Financial Aid Analyst
Frostburg State University
Frostburg, MD
02.2022 - Current
- Provide support as the primary point-of-contact for students undergoing the financial aid process.
- Assisted in providing financial aid direction to 3,000 students per semester
- Onboard new counselors to navigate systems effectively.
- Engage with vendor as subject-matter expert on challenges faced during implementation of financial aid system and offer on issues that arise.
- Optimize internal financial data to ensure accessibility of the data to employees and proper disbursement of student funds.
- Highlighted significant accomplishments in financial aid management.
- Optimize internal financial data to ensure accessibility of the data to employees and proper disbursement of student funds.
- Key Achievements:
Assistant Branch Manager
Enterprise Holdings
Keyser, WV
09.2021 - 02.2022
- Managed store operations while supporting staff across surrounding branches to ensure seamless service.
- Coordinated with local businesses to create an efficient workflow for all parties involved in the rental process.
- Leveraged expertise from busier branch to establish branch as a reputable rental location known for outstanding customer service.
- Ensured adherence to underwriting guidelines among staff to mitigate risk for the company.
- Cultivated a safe and friendly environment for customers and staff.
Management Assistant
Enterprise Holdings
Cumberland, MD
09.2020 - 09.2021
- Managed rental process to ensure customer satisfaction and efficient service.
- Supported branch manager in resolving customer issues related to insurance, refunds, damages, and vehicle availability.
- Participated in leadership courses to enhance skills for effectively guiding branch operations.
Team Leader
Chick-fil-A
La Vale, MD
05.2014 - 09.2020
- Monitored daily production and assisted in fulfilling orders.
- Performed monthly inventory counts to ensure ingredient availability.
- Trained new employees in all work areas and provided ongoing coaching.
- Unloaded incoming shipments at receiving dock, verifying delivery accuracy.
- Ensured high-quality customer service during guest interactions.
Education
Bachelor's - Psychology
Frostburg State University
Frostburg, MD05-2020
Skills
- Microsoft Office Suite
- Data Visualization
- Critical Thinking
- Attention to Detail
- Financial regulations
- Time Management
- Leadership
- Interpersonal communication
Timeline
Financial Aid Analyst
Frostburg State University
02.2022 - Current
Assistant Branch Manager
Enterprise Holdings
09.2021 - 02.2022
Management Assistant
Enterprise Holdings
09.2020 - 09.2021
Team Leader
Chick-fil-A
05.2014 - 09.2020
Bachelor's - Psychology
Frostburg State University