Tesfaye Aragaw
Windsor Mill
Summary
Compassionate and results-driven Homeless Outreach Coordinator with extensive experience providing direct support to unhoused individuals in high-traffic public environments. Skilled in crisis intervention, case management, and connecting clients to housing, healthcare, and social services. Proven ability to build partnerships with local agencies, law enforcement, and transportation authorities to address homelessness collaboratively and humanely. Strong communication and advocacy skills, with a commitment to equity, dignity, and long-term solutions for vulnerable populations.
Overview
7
7
years of professional experience
Work History
Outreach Coordinator
Prologue Inc
Baltimore
08.2018 - Current
- Conduct outreach and engagement with individuals experiencing homelessness within the BWI Airport terminal and surrounding property, building rapport and establishing trust.
- Perform needs assessments and connect individuals to appropriate housing, mental health, substance use, and social services through the Coordinated Access system.
- Provide crisis intervention, basic necessities and transportation assistance to support immediate safety and stability.
- Collaborate with airport security, local law enforcement, and social service agencies to ensure the safety and well-being of both unhoused individuals and the traveling public.
- Maintain accurate documentation of all client interactions, referrals, and service outcomes using case management systems.
- Advocate on behalf of clients to navigate public benefits, emergency shelter access, and long-term housing programs.
- Participate in case conferencing and multidisciplinary team meetings to coordinate care and track progress of clients.
Education
Bachelor of Arts - Legal Studies
Hawassa University
Hawassa,ETH07-2007
Skills
- Outreach and Engagement
- Case management
- Data Entry and Reporting
- Knowledge of local resources
- HIPPA and confidentiality compliance
Languages
English
Professional
Arabic
Professional
Timeline
Outreach Coordinator
Prologue Inc
08.2018 - Current
Bachelor of Arts - Legal Studies
Hawassa University