Tessa Martinez
Rockville
Summary
Proactive and customer-focused, I excel in fast-paced environments, as demonstrated during my tenure at Misson BBQ. With a knack for enhancing customer relations and a solid background in POS system operations, I consistently exceed expectations. My collaborative spirit and reliability have significantly contributed to team success and efficiency.
Friendly and reliable at Mission BBQ offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking skills.
Overview
1
1
year of professional experience
Work History
Cashier
Misson BBQ
06.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained cleanliness standards throughout the store by delegating tasks effectively among team members during the closing shift.
- Interacted well with customers to build connections and nurture relationships.
BOH Team Member
Chic-Fil-A
07.2023 - 11.2023
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Cleaned and maintained work areas, equipment and utensils.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
Education
High School Diploma -
Richard Montgomery HS
06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cash handling
- Time management skills
- Reliability and punctuality
- Cash register operation
- Customer relations
- Order taking
- Professionalism and courtesy
- Product restocking
- POS system operations
- ID verification
- Inventory management
Languages
Spanish
Limited Working
Timeline
BOH Team Member
Chic-Fil-A
07.2023 - 11.2023
Cashier
Misson BBQ
06.2023 - 12.2023
High School Diploma -
Richard Montgomery HS
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