Tessa Mccall
Bel Air
Summary
Dynamic Administrative and Patient Access Professional with a track record of enhancing patient registration processes and improving office workflows. Expertise in coordinating high-volume scheduling and maintaining HIPAA compliance while delivering superior patient experiences. Proven ability to implement streamlined procedures that increase operational efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Access Specialist
MedStar Health
White Marsh
12.2025 - Current
- Scheduled appointments across multiple orthopedic specialties while managing high-volume inbound calls to optimize patient flow.
- Verified insurance eligibility and physician participation to facilitate accurate patient registration.
- Registered new and existing patients, ensuring accuracy in electronic health records to support effective patient care.
- Maintained HIPAA compliance while delivering exceptional patient service to uphold patient trust and confidentiality.
Office Coordinator & Assistant Fleet Manager
Anchor Mechanical
Forest Hill
12.2024 - 11.2025
- Coordinated fleet onboarding and offboarding, maintaining compliance with maintenance schedules to ensure vehicle readiness.
- Oversaw daily front-office operations, improving executive calendar management and visitor coordination for enhanced office flow.
- Developed office procedures to streamline supply management and assist with employee onboarding.
- Supported executives with timely correspondence and organized office operations to facilitate seamless workflow.
- Communicated with clients and vendors to schedule appointments and resolve inquiries.
- Implemented office procedures to streamline workflow and improve efficiency.
- Trained new employees on office protocols and software systems used in operations.
Executive Administrative Assistant / Dispatch Coordinator
Humpty Dumpsters
Fallston
05.2024 - 12.2024
- Coordinated dispatch scheduling and daily service routes, ensuring timely and efficient service delivery for residential and commercial customers.
- Managed customer contracts, account information, and billing inquiries, streamlining QuickBooks documentation for improved record accuracy.
- Maintained calendars and service records, facilitating effective customer communications and supporting executive operations.
Front Desk Medical Receptionist
Pediatric Partners
Bel Air
01.2023 - 05.2024
- Coordinated patient scheduling, registration, referrals, and medical records for seven physicians, ensuring smooth front-office operations.
- Maintained HIPAA compliance while ensuring accurate documentation and exceptional patient experiences.
- Handled insurance information, collected patient payments, and maintained accurate cash drawers to support financial operations.
- Addressed patient concerns professionally, enhancing clinical workflow efficiency and patient satisfaction.
Multi-Unit Leader / Licensed Cosmetologist
Sport Clips
Bel Air
01.2018 - 10.2022
- Directed operations across five retail locations, supervising managers and staff to ensure consistent service quality.
- Led hiring, onboarding, and employee coaching, coordinating scheduling and payroll review to optimize team performance.
- Monitored KPIs, inventory, audits, budgeting, and customer satisfaction metrics.
- Enhanced employee performance through structured training and leadership development initiatives.
Participant Services Representative / Receptionist
Associated Administrators, LLC
Sparks
02.2014 - 01.2018
- Guided members through health insurance claims, eligibility, pensions, and benefit inquiries to ensure understanding and access to benefits.
- Managed reception operations, facilitated phone communications, and coordinated administrative reporting while safeguarding confidentiality.
- Executed accurate documentation and high-volume data entry to uphold integrity of confidential records.
Education
Licensed Cosmetologist - Cosmetology
Color Lab Academy of Hair
Bel Air06-2012
High School Diploma -
Harford Technical High School
Bel Air06-2010
Skills
- Patient access and registration
- Medical records management
- Insurance verification and compliance
- HIPAA adherence
- Medical terminology expertise
- Electronic health records (EHR/EMR)
- EClinicalWorks proficiency
- MedStar EHR knowledge
- Billing Management experience
- Data entry accuracy
- Scheduling coordination
- Multi-line phone operation
- Customer service excellence
- Documentation skills
- Records organization
- Calendar and office management
- Executive administrative support
- Microsoft Office Suite proficiency
- Outlook and Teams usage
- Google Workspace familiarity
- Scheduling software expertise
- Process improvement strategies
- Team leadership capabilities
- Attention to detail
- Organizational skills
- Prioritization efficiency
- Problem-solving abilities
- Effective communication skills
- SharePoint utilization
- DocuSign experience
- Zoom communication skills
- Google Calendar management
Certification
- CPR Certified
- Driver's License
- Licensed Cosmetologist
Timeline
Patient Access Specialist
MedStar Health
12.2025 - Current
Office Coordinator & Assistant Fleet Manager
Anchor Mechanical
12.2024 - 11.2025
Executive Administrative Assistant / Dispatch Coordinator
Humpty Dumpsters
05.2024 - 12.2024
Front Desk Medical Receptionist
Pediatric Partners
01.2023 - 05.2024
Multi-Unit Leader / Licensed Cosmetologist
Sport Clips
01.2018 - 10.2022
Participant Services Representative / Receptionist
Associated Administrators, LLC
02.2014 - 01.2018
Licensed Cosmetologist - Cosmetology
Color Lab Academy of Hair
High School Diploma -
Harford Technical High School