Tevin Campbell
Baltimore
Summary
U.S. Army team member extensively trained in weapons, police operations and security desires a challenging position in private security. Military professional with experience in team management, administrative accountability and supply management. Effectively managed more than $500 thousand in equipment. Highly motivated, effective communicator and problem solver who completed 1 overseas tour. Works well with team members and groups from diverse backgrounds.
Personable and driven professional with passion for connecting with customers and providing exceptional service. Possesses strong interpersonal abilities and solid understanding of sales techniques and customer service principles. Committed to driving sales and ensuring customer satisfaction through personalized consultations and tailored recommendations.
Developed strong sales and negotiation skills in high-paced automotive environment, consistently meeting and exceeding targets. Demonstrates ability to adapt and excel in new and challenging situations, with focus on delivering excellent customer service. Seeking to transition into new field, leveraging these transferrable skills for impactful contributions and continued professional growth.
Key skills in communication and relationship-building, with keen interest in learning and excelling in automobile sales industry. Brings solid foundation in customer service and aptitude for quickly acquiring product knowledge and sales strategies. Ready to use and develop these skills in Desired Position role, contributing to team success and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Automobile Salesperson
Nationwide Nissan
05.2024 - Current
- Collaborated with colleagues to create a positive work environment, enhancing team performance.
- Developed long-lasting relationships with clients through excellent communication skills and personalized assistance.
- Participated actively in local automotive events to build brand awareness while also identifying prospective clientele.
- Proactively sought referrals from satisfied clients, significantly expanding dealership''s reach within the community.
- Maintained a clean and attractive showroom appearance which aided in creating an inviting atmosphere for potential buyers.
- Organized test drives for interested clients, resulting in higher chances of closing sales deals.
- Achieved consistent sales growth by analyzing market trends and adapting strategies accordingly.
Automobile Salesperson
Adam’s Auto Group
05.2023 - 02.2024
- Collaborated with colleagues to create a positive work environment, enhancing team performance.
- Developed long-lasting relationships with clients through excellent communication skills and personalized assistance.
- Participated actively in local automotive events to build brand awareness while also identifying prospective clientele.
- Proactively sought referrals from satisfied clients, significantly expanding dealership''s reach within the community.
- Achieved consistent sales growth by analyzing market trends and adapting strategies accordingly.
- Maintained a clean and attractive showroom appearance which aided in creating an inviting atmosphere for potential buyers.
- Organized test drives for interested clients, resulting in higher chances of closing sales deals.
- Assisted customers in making informed decisions by offering detailed information on various automobile models.
- Boosted customer satisfaction by providing exceptional service and addressing their needs promptly.
- Expanded client base through effective networking and promotional events, driving business growth.
- Conducted comprehensive follow-ups with potential buyers, leading to increased conversion rates.
- Negotiated favorable deals for both parties involved, promoting repeat business opportunities in the future.
Material Handler 2
Biogen
02.2021 - 07.2023
- Matched incoming GMP items against specification and purchase orders before generating bar code labels.
- Generated comprehensive sets of shipping paperwork such as bills of lading.
- Refined operational procedures by revising SOPs, SLRs, and formulas in the inventory platform.
- Interacts with manufacturing to retrieve all relevant information to complete month end closing on the system
- Creates, allocates and stages material for SLR's to be weighed
- Receives and delivers incoming packages to recipients across RTP site
- Pulls GMP requests as needed: Decrementing from inventory control system and charging out to the correct department
- Pulls and stages material in the warehouse
- Pulls, packs, and ships finished products to the customer according to applicable SOP's
- Performs quarterly cycle counts and investigates discrepancies
- Operates all shipping manifest systems
- Remains current on DOT and Hazmat regulations
- Maintains cleanliness and orderly storage conditions in the warehouse
Forklift Operator/Shipping and Receiving
Alchemy
03.2017 - 11.2019
- Stack and pile finished goods into containers
- Prepare goods for shipment
- Pack them following a specific set of instructions
- Clean and prepare containers for packing
- Check to ensure containers are damage free
- Verify if items pulled out of package are correct
- Maintain database of packages
- Fill out forms and papers to record measurement, weight, and product count
- Keep track of inventory
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Seal and label each container
- Move completed packages for loading
- Load or stuff different products or merchandise
- Count items
- Review packing lists
- Mark and label containers
- Seal containers with glue and fasteners
- Tag containers with marking tools
Call Center Representative
Xerox
10.2015 - 02.2017
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed
- Interact with Customers
- Receiving orders from customers is a key duty for Call Center Customer Service representatives
- Process Customer Complaints
- Explain Products and Services
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Parts Specialist
Sona
04.2015 - 10.2015
- Oversee the parts sales process from start to finish
- Communicate with staff and customers in a friendly and professional manner
- Converse effectively/efficiently regarding customer parts status
- Read and understand the parts catalog when looking up and speaking to specific parts
- Answer phone calls, provide price quotes and other information to customers
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
- Provide high level service to both internal and external customers
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary
- Make sure all internal requests for parts are billed on service repair order
- Receive payment from retail customers or obtains credit authorization
Order Puller
Becton Dickinson & Company
03.2015 - 08.2015
- Picking customer orders including but not limited to: scanning bar codes picking and labeling boxes
- Pick orders to conveyor and/or picking orders using MHE
- Processing orders through the use of voice and/or RF technology
- Maintains an acceptable work area as outlined in SOP and work instructions
- Responsible for following Good Documentation Practices (GDP) as outlined in SOP
- Palletizing to include scanning, retrieving and placing completed orders on pallets
- May be responsible for dock manifest duties which includes scanning completed pallets and running the shrink wrapper
- May be required to transport pallets by MHE
- Must follow all safety instructions to maintain safe working conditions and to adhere to proper operating practices and procedures designed to prevent injuries and illnesses
- May be required to perform other duties as assigned
- Must adhere to attendance policies
- Required to maintain current status in C2C training modules
Multiple Rocket Specialist
U.S. Army
02.2011 - 02.2015
Education
Criminal Justice - Mobile Applications
University of North Carolina At Charlotte
Charlotte, NC05.2014
High school or equivalent -
Fuquay Varina High School
Fuquay-Varina, NC01.2010
Skills
- Confidential Security Clearance
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Self-Confidence
- Handling Pressure
- Data Management
- Defense Tactics
- Expertise in Data Repair Surveying And Mapping
- Effective Communication
- Phone skills
- Professionalism
- People Person
- Warehouse
- Forklift
- Shipping
- Inventory Control
- RF scanner
- Forklift Operator
- Cherry Picker
- Pallet Jack
- Shipping & Receiving
- Materials Handling
- Military Experience
- Supply Chain
- Order Picking
- Computer Networking
- Logistics
- Supplier Management
- Packaging
- Pricing
- SAP
- Freight Experience
- Strong negotiation
- Market awareness
- Sales strategies
- Building rapport
- Persuasion techniques
- Customer service
- Friendly and enthusiastic
- Competitive
- Goal oriented
- Team collaboration
- Verbal and written communication
- Relationship building
- Vehicle preparation
- Test drives
- Delivering vehicles
- Demonstrating vehicle features
- Customer relationship management
- Sales conversion
- Goal setting
Certification
- Certified Forklift Operator
- Secret Clearance
- Top Secret Clearance
Military Service
United States Army, SPC
Assessments
Construction safety, Proficient, 12/01/20, Using safe practices while on a construction site
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Automobile Salesperson
Nationwide Nissan
05.2024 - Current
Automobile Salesperson
Adam’s Auto Group
05.2023 - 02.2024
Material Handler 2
Biogen
02.2021 - 07.2023
Forklift Operator/Shipping and Receiving
Alchemy
03.2017 - 11.2019
Call Center Representative
Xerox
10.2015 - 02.2017
Parts Specialist
Sona
04.2015 - 10.2015
Order Puller
Becton Dickinson & Company
03.2015 - 08.2015
Multiple Rocket Specialist
U.S. Army
02.2011 - 02.2015
High school or equivalent -
Fuquay Varina High School
Criminal Justice - Mobile Applications
University of North Carolina At Charlotte
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