Thamar Hayes
New Carrollton,MD
Summary
Professional support specialist with a strong focus on achieving results and team collaboration. Skilled in administrative tasks, project coordination, and effective communication. Known for reliability, adaptability, and proactive approach to meeting organizational needs. Prepared to make significant impact by streamlining processes and enhancing productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
Internal Revenue Service
08.2024 - Current
- Supported daily operations with efficient task management, contributing to overall office productivity and organization
- Initiated a monthly newsletter to enhance the distribution of vital information
- Created comprehensive task log in Microsoft Planner ensuring accurate tracking of deadlines and responsibilities
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members
- Served as a liaison between departments, facilitating effective collaboration on project and initiatives
- Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements
- Coordinated office events and meetings, fostering a positive work environment and team collaboration
- Developed Standard Operating Procedure to align performance plans with organizational goals
- Created visually appealing presentations for department meetings, effectively conveying critical information to attendees
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Drafted common document templates to reduce time spent creating documents from scratch
- Proofread and edited documents for accuracy and grammar
- Completed daily logs for management review
- Researched information and troubleshoot to complete projects in a timely manner
- Supported a team of 15 team members, including the everyday support of 3 managers and 1 associate director
Secretary
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION
02.2022 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Streamlined process for onboarding new hires through developed Standard Operating Procedure
- Maintained daily report documents, memos, and invoices
- Scheduled appointments and conducted follow-up calls to clients
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Entered data into system and updated customer contacts with information to keep records current
- Maintained electronic filing systems and categorized documents
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally
- Contributed to a positive work environment by providing support to colleagues when needed on various tasks or projects
- Assisted in event planning and execution for company functions such as conferences or social gatherings
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency
- Streamlined invoice processing, improving accuracy and efficiency of financial operations
- Provided comprehensive support to new staff, facilitating faster integration into team
- Assisted coworkers and staff members with special tasks daily
- Managed paper and electronic filing systems by routing various documents, and managing incoming and outgoing mail
- Completed forms, reports, logs, and records to quickly handle documentation for human resources
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors and other professional services personnel to receive orders
- Liaised between clients and vendors and maintain effective lines of communication
- Recorded new hires, transfers, awards, and merit increase to main human resources files
- Supported 4 directors, 1 senior executive, and 30 staff members daily to keep everyone abreast of policy changes, financial responsibilities, and other pertinent information
BUSINESS ASSISTANT
HEARTLAND DENTAL
08.2021 - 02.2022
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments
- Managed complex projects successfully while consistently meeting deadlines under pressure
- Developed knowledge of company products and services to make suggestions according to customer needs
- Reviewed invoices, payment requests, and expense reimbursements prior to approval
- Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress
- Optimized customer experience by delivering superior service and effectively troubleshooting issues
- Evaluated customer needs and feedback to drive product and service improvements
- Boosted company reputation with excellent customer service while addressing inquiries
- Safeguarded sensitive information by establishing secure document storage systems and adhering to strict confidentiality protocols
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts
- Supported 2 lead dentists and 2 hygienists daily with scheduling, accounts receivable, insurance policy, and liaison between providers and patients.
CORPSMAN
US NAVY
04.2016 - 08.2020
- Recorded new hires, transfers, awards, and merit increase to main human resources files
- Handled phone communications with efficiency
- Facilitated smooth transition of new employees into daily operations
- Enhanced operational efficiency through targeted workflows
- Coordinated internal communications across all stakeholders for procedural consistency
- Monitored sensitive documentation to align with organizational standards
- Assigned daily responsibilities and oversaw front desk operations
- Gathered data involving patient numbers and production results
- Reduced referral acceptance waiting time by 50%
- Participated in Patient Flow Diagram Project to improve patient flow and address additional patient administrative concerns
Education
Associate of Applied Science - Some college
American Military University
West Virginia01.2019
Skills
- Document management
- Client relationship building
- Budget planning
- Vendor negotiation
- Customer service
- Payment processing
- Process improvement
- Issue research
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Strategic planning
Certification
HR Boot Camp, Management Concepts - 2022
Processing Personnel Actions, Human Resources Institute - 2024
Timeline
ADMINISTRATIVE ASSISTANT
Internal Revenue Service
08.2024 - Current
Secretary
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION
02.2022 - 08.2024
BUSINESS ASSISTANT
HEARTLAND DENTAL
08.2021 - 02.2022
CORPSMAN
US NAVY
04.2016 - 08.2020
Associate of Applied Science - Some college
American Military University
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