Thao Ho

Silver Spring

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

Languages

Certification

years of professional experience

Work History

Manager's Assistant

Zen Asian Grill & Sushi

Burtonsville

03.2022 - 03.2025

Coordinated daily restaurant operations and staff scheduling to optimize efficiency.
Managed inventory control and ordered supplies for kitchen operations.
Organized events and promotions to boost customer engagement and satisfaction.
Facilitated customer service training for new team members, enhancing service quality.
Maintained cleanliness and organization of dining and service areas.
Responded to customer issues to provide immediate resolution and improve retention.

Team Leader

Target

Syracuse

01.2021 - 01.2022

Led team in daily operations and ensured smooth workflow.
Trained new employees on store policies and procedures.
Monitored sales floor for compliance with brand standards and guidelines.
Maintained a positive work environment that promoted collaboration between team members.

Education

Associate of Science - Health Sciences

Onondaga Community College

Syracuse, NY

02-2022

Skills

Back-of-House (BOH): Worked as a Sushi Chef and Kitchen Staff, preparing fresh ingredients, rolling sushi, and executing dishes according to strict authentic recipes and safety standards
Front-of-House (FOH): Handled Waitress and Dining Host duties, greeting guests, taking accurate orders, and delivering memorable dining experiences

Barista & Counter: Crafted coffee, tea, and specialty beverages as a Barista; accurately processed payments as a Cashier
Logistics & Takeout: Managed order packaging for takeout and delivery, ensuring food temperature, quality presentation, and timely dispatch for food delivery

Languages

English

Full Professional

Vietnamese

Native/ Bilingual