Theodore Harris
Rockville
Summary
Guest-oriented Concierge offering over 10 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Concierge
Foulger Pratt
Washington
09.2021 - 03.2026
- Worked closely with guests, some VIP or celebrity, with a high degree of respect for privacy.
- Coordinated visitor requests for dining and tourist attractions by researching and recommending suitable venues.
- Assisted guests with inquiries and provided information about local attractions.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Updated front desk concierge book to ensure visitors received timely and relevant local information.
Concierge
Planned Companies
Alexandria
04.2017 - 08.2021
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Resolved issues swiftly through active listening and effective communication, enhancing guest satisfaction.
- Coordinated visitor requests for dining and attractions by researching and recommending local venues.
- Managed front desk concierge book, ensuring visitors accessed relevant local information promptly.
- Developed and maintained courteous and effective working relationships.
- Processed incoming packages from various delivery services to ensure timely distribution.
Sales Representative
Cricket Wireless
Washington
03.2014 - 02.2017
- Educated customers and employees on latest devices and technology through regular product demonstrations, enhancing product knowledge and customer engagement.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Activated contract and pre-paid wireless phones for customers, ensuring seamless setup and account establishment for improved customer satisfaction.
- Accepted and processed payments and purchases for new equipment using POS system.
- Monitored and managed department inventory to ensure product availability and optimize stock levels.
Education
High School Diploma -
Duke Ellington School of The Arts
Washington, DC06-1991
Skills
- Travel Arrangement Coordination
- Problem Anticipation and Resolution
- Event and Party Planning
- Office Support
- Reservations Management
- Package Shipping
- Originality and Creativity
Timeline
Concierge
Foulger Pratt
09.2021 - 03.2026
Concierge
Planned Companies
04.2017 - 08.2021
Sales Representative
Cricket Wireless
03.2014 - 02.2017
High School Diploma -
Duke Ellington School of The Arts