Theodore Rosales

Carried out daily with a flexible priority list such as -

• Performed repairs and preventive maintenance on equipment, feed lines, water lines, and property.
• Operated and maintained farm equipment, including tractors.
• Oversaw feeding, watering and health monitoring of Chicken stock, prioritizing health and wellness.
• Monitored flock for signs of disease or physical distress and culled infirm individuals.
• Maintained proper chicken house temperature and ventilation.
• Fed, watered, and monitored up to 250,000 chickens daily.

• Managed customer inquiries and complaints in polite and professional manner
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products
• Completed rush deliveries on tight timetables to satisfy customer needs
• Kept detailed mileage and fuel reports to track overall fuel costs
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries
• Operated vehicle safely in highly congested areas with no traffic violations
• Verified orders prior to completing deliveries to avoid customer complaints.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Utilized point-of-sale systems to accurately process customer transactions
• Developed and implemented store merchandising plans for optimal product placement
• Managed store staffing, including scheduling, hiring, and training of new employees
• Managed store operations, ensuring compliance with all applicable laws and regulations
• Performed daily auditing of inventory records to ensure accuracy and completeness
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Used ticketing systems to manage and process support actions and requests
• Managed high levels of call flow and responded to website technical support needs
• Developed and implemented process improvements that streamlined customer service operations and improved customer experience
• Provided technical support to 40-70 clients daily.