Theresa Fritz
Mount Airy
Summary
Dedicated professional skilled in relationship management and enhancing customer experiences. Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
The UPS Store Inc.
Laurel, MD
09.2022 - Current
- Oversees daily operations, ensuring efficient workflow and high-quality customer service for the franchise.
- Manages inventory control, optimizing stock levels and reducing waste.
- Enhanced customer satisfaction through personalized service and prompt issue resolution.
- Trains and mentors staff on operational procedures and best shipping practices.
- Implements cost-saving strategies to improve overall profitability of store.
- Cultivates a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Administrative Assistant
Diamond Home Remodeling
Eldersburg, MD
10.2021 - 04.2022
- Coordinated project schedules and meetings to ensure alignment among stakeholders.
- Managed document control processes, maintaining accuracy and accessibility of project files.
- Supported the procurement process for materials and equipment through diligent research, vendor comparison, and purchase order creation.
- Ensured regulatory compliance by verifying permits, licenses, and safety requirements were met throughout each project phase.
Owner/Operator
Waggrific LLC
Westminster, MD
02.2017 - 10.2021
- Managed day-to-day business operations for full-service pet care company.
- Supervised and trained staff to work in customers homes providing various pet and home care services.
- Managed all financial operations, including budgeting, payroll, and expense tracking.
- Developed individualized care plans based on pet needs and owner preferences.
- Coordinated schedules for multiple clients, optimizing time management and service delivery.
Patient Clinical Assistant
US Defense Health Agency, Walter Reed Hospital
Bethesda, MD
01.2015 - 03.2017
- Assisted healthcare providers with patient assessments and care procedures to enhance patient experience.
- Managed patient scheduling and appointment coordination, optimizing clinic workflow and reducing wait times.
- Maintained accurate electronic health records, ensuring data integrity and compliance with healthcare regulations.
- Educated patients on treatment plans and medication management to promote adherence and improve outcomes.
Intelligence Analyst
US Army Active
Monterey, CA
10.2007 - 01.2011
- Analyzed intelligence data to identify trends and support operational planning.
- Developed actionable insights from complex datasets to inform strategic decision-making.
- Collaborated with cross-functional teams to enhance situational awareness and intelligence sharing.
- Created useful and timely intelligence products to support field operations.
Education
Bachelor of Science - Speech Pathology
SUNY Fredonia
Fredonia, NYSkills
- Operations management
- Staff training and development
- Business planning
- Payroll processing
- Relationship management
- Human resources
- Financial analysis
- Operational reporting
- Client relationship management
- Profit optimization
- Strong work ethic
Certification
- CNP - Certified Notary Public - Maryland Exp: 7/25/2027
- Maryland Insurance Producer License #3003742832
Timeline
Owner/Operator
The UPS Store Inc.
09.2022 - Current
Administrative Assistant
Diamond Home Remodeling
10.2021 - 04.2022
Owner/Operator
Waggrific LLC
02.2017 - 10.2021
Patient Clinical Assistant
US Defense Health Agency, Walter Reed Hospital
01.2015 - 03.2017
Intelligence Analyst
US Army Active
10.2007 - 01.2011
Bachelor of Science - Speech Pathology
SUNY Fredonia