THERESA GLACKEN
Glen Burnie,Md
Summary
Retail Store Manager with over 18 years professional experience in diversified retail industries with expertise in scheduling, budgeting, payroll, purchasing, customer service, and Profit & Loss responsibility
Overview
35
35
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Southside Diner
02.1991 - Current
Financial Access
Mercy Medical Center Baltimore Md
03.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Patient Service Coordinator Vascular
Mercy Medical Center
07.2017 - 08.2020
Insurance Verification Coordinator
AMERICAN RADIOLOGY SERVICES, INC.
04.2012 - 10.2015
- Responsible for obtaining information on patient's eligibility status with insurance companies to ensure proper coverage and payment for services
- Ensures accurate and thorough documentation and completion of all necessary paperwork in a timely manner
- Accurate data entry into the RIS system for each patient according to established standards
- Utilizes telephone voice response systems and website solutions to obtain information on patient's eligibility status with insurance companies
- Obtains and confirms insurance pre-authorizations when necessary
Clerical Team Lead
AMERICAN RADIOLOGY SERVICES, INC.
05.2010 - 04.2012
- Serves as the front line for issues as they relate to front desk operations
- Oversees and supervises clerical operations of the front desk
- Trains all patient service representatives
- Recognizes and provides coaching, counseling, and discipline as appropriate
- Ensures accurate and thorough documentation and completion of all necessary paperwork
- Ensures accurate data entry into the RIS system
- Keeps patients, technologists and manager informed with regard to patient flow
Store Manager
STARBUCKS CORPORATION
01.2005 - 04.2010
- Responsible for all hiring, store profit & loss and customer service needs
- Directly responsible for exceeding corporate goals and initiatives
- Responsible for redefining new efficiencies by cutting costs and using buying power to the company’s advantage
Education
Diploma - undefined
Southern High School
Baltimore, Maryland01.1989
Skills
- Customer service expertise
- HIPAA compliant
- Insurance verification
- Problem-solving
- Time management
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Multitasking Abilities
- Computer skills
- Organizational skills
- Organization and time management
- Calm under pressure
Certification
- Food Preparation (2008)
- Pharmacy Technician – Certification due for renewal (2000)
Affiliations
- Department of Commerce – Catonsville, Maryland
- American Association of Food Safety
Training
- Food Preparation
- Pharmacy Technician
- OSHA Training: Blood borne Pathogens
Timeline
Financial Access
Mercy Medical Center Baltimore Md
03.2023 - 08.2024
Patient Service Coordinator Vascular
Mercy Medical Center
07.2017 - 08.2020
Insurance Verification Coordinator
AMERICAN RADIOLOGY SERVICES, INC.
04.2012 - 10.2015
Clerical Team Lead
AMERICAN RADIOLOGY SERVICES, INC.
05.2010 - 04.2012
Store Manager
STARBUCKS CORPORATION
01.2005 - 04.2010
Restaurant Manager
Southside Diner
02.1991 - Current
Diploma - undefined
Southern High School