Retail Store Manager with over 18 years professional experience in diversified retail industries with expertise in scheduling, budgeting, payroll, purchasing, customer service, and Profit & Loss responsibility
Overview
35
35
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Southside Diner
02.1991 - Current
Financial Access
Mercy Medical Center Baltimore Md
03.2023 - 08.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Patient Service Coordinator Vascular
Mercy Medical Center
07.2017 - 08.2020
Insurance Verification Coordinator
AMERICAN RADIOLOGY SERVICES, INC.
04.2012 - 10.2015
Responsible for obtaining information on patient's eligibility status with insurance companies to ensure proper coverage and payment for services
Ensures accurate and thorough documentation and completion of all necessary paperwork in a timely manner
Accurate data entry into the RIS system for each patient according to established standards
Utilizes telephone voice response systems and website solutions to obtain information on patient's eligibility status with insurance companies
Obtains and confirms insurance pre-authorizations when necessary
Clerical Team Lead
AMERICAN RADIOLOGY SERVICES, INC.
05.2010 - 04.2012
Serves as the front line for issues as they relate to front desk operations
Oversees and supervises clerical operations of the front desk
Trains all patient service representatives
Recognizes and provides coaching, counseling, and discipline as appropriate
Ensures accurate and thorough documentation and completion of all necessary paperwork
Ensures accurate data entry into the RIS system
Keeps patients, technologists and manager informed with regard to patient flow
Store Manager
STARBUCKS CORPORATION
01.2005 - 04.2010
Responsible for all hiring, store profit & loss and customer service needs
Directly responsible for exceeding corporate goals and initiatives
Responsible for redefining new efficiencies by cutting costs and using buying power to the company’s advantage
Education
Diploma - undefined
Southern High School
Baltimore, Maryland
01.1989
Skills
Customer service expertise
HIPAA compliant
Insurance verification
Problem-solving
Time management
Customer service
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Multitasking Abilities
Computer skills
Organizational skills
Organization and time management
Calm under pressure
Certification
Food Preparation (2008)
Pharmacy Technician – Certification due for renewal (2000)
Registered Nurse Tier 1 Float Pool at Bon Secours Southside Regional Medical CenterRegistered Nurse Tier 1 Float Pool at Bon Secours Southside Regional Medical Center
Senior Software Test Engineer at General Dynamics Information Technology IncSenior Software Test Engineer at General Dynamics Information Technology Inc