Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Training
Timeline
Generic

THERESA GLACKEN

Glen Burnie,Md

Summary

Retail Store Manager with over 18 years professional experience in diversified retail industries with expertise in scheduling, budgeting, payroll, purchasing, customer service, and Profit & Loss responsibility

Overview

35
35
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Southside Diner
02.1991 - Current

Financial Access

Mercy Medical Center Baltimore Md
03.2023 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Patient Service Coordinator Vascular

Mercy Medical Center
07.2017 - 08.2020

Insurance Verification Coordinator

AMERICAN RADIOLOGY SERVICES, INC.
04.2012 - 10.2015
  • Responsible for obtaining information on patient's eligibility status with insurance companies to ensure proper coverage and payment for services
  • Ensures accurate and thorough documentation and completion of all necessary paperwork in a timely manner
  • Accurate data entry into the RIS system for each patient according to established standards
  • Utilizes telephone voice response systems and website solutions to obtain information on patient's eligibility status with insurance companies
  • Obtains and confirms insurance pre-authorizations when necessary

Clerical Team Lead

AMERICAN RADIOLOGY SERVICES, INC.
05.2010 - 04.2012
  • Serves as the front line for issues as they relate to front desk operations
  • Oversees and supervises clerical operations of the front desk
  • Trains all patient service representatives
  • Recognizes and provides coaching, counseling, and discipline as appropriate
  • Ensures accurate and thorough documentation and completion of all necessary paperwork
  • Ensures accurate data entry into the RIS system
  • Keeps patients, technologists and manager informed with regard to patient flow

Store Manager

STARBUCKS CORPORATION
01.2005 - 04.2010
  • Responsible for all hiring, store profit & loss and customer service needs
  • Directly responsible for exceeding corporate goals and initiatives
  • Responsible for redefining new efficiencies by cutting costs and using buying power to the company’s advantage

Education

Diploma - undefined

Southern High School
Baltimore, Maryland
01.1989

Skills

  • Customer service expertise
  • HIPAA compliant
  • Insurance verification
  • Problem-solving
  • Time management
  • Customer service
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Organization and time management
  • Calm under pressure

Certification

  • Food Preparation (2008)
  • Pharmacy Technician – Certification due for renewal (2000)

Affiliations

  • Department of Commerce – Catonsville, Maryland
  • American Association of Food Safety

Training

  • Food Preparation
  • Pharmacy Technician
  • OSHA Training: Blood borne Pathogens

Timeline

Financial Access

Mercy Medical Center Baltimore Md
03.2023 - 08.2024

Patient Service Coordinator Vascular

Mercy Medical Center
07.2017 - 08.2020

Insurance Verification Coordinator

AMERICAN RADIOLOGY SERVICES, INC.
04.2012 - 10.2015

Clerical Team Lead

AMERICAN RADIOLOGY SERVICES, INC.
05.2010 - 04.2012

Store Manager

STARBUCKS CORPORATION
01.2005 - 04.2010

Restaurant Manager

Southside Diner
02.1991 - Current

Diploma - undefined

Southern High School
THERESA GLACKEN