THERESA M. MARLOWE
Huntingtown,MD
Summary
An accountable leader with ten years of institutional knowledge of the internal workings of the New Carrollton Police Department. Flexible, adaptable, ethical, and enthusiastic team leader with superior communication, relationship management, and influencing skills. Knowledgeable Compliance Manager with documented success in developing policies, leading training programs, and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Animal Services Division Manager
St. Mary's County Government
03.2022 - Current
- Responsible for all animal services activities and the operations and general management functions of the County’s Animal Shelter and related functions.
- Ensures humane animal custodial and remedial care; oversees admissions, adoptions, and euthanasia; and maintains regulatory compliance.
- Provides strategic direction and leadership to include business operations and shelter management, public relations, budgeting and integrating the activities and programs of assigned functions, staff, and volunteers.
- Implemented data-driven decision making to improve operational procedures and drive overall organizational success.
- Prepared operational statistic and activity reports as well as prepares and administers contracts for professional services.
- Oversees inventory and purchasing
- Acts as Technical Advisor to the Animal Control Advisory Board Committee
- Interpret, implement, and explain complex laws, codes, rules, and regulations governing unit activities in an effective and positive manner.
- Manage staff of 20, daily operations, and policy development and implementation
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Increased division efficiency by streamlining processes
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Managed risk effectively with thorough assessments and proactive mitigation measures, safeguarding the division's assets and reputation.
- Supervised daily planning, coordination and administration for division operations.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Set and oversaw division operational budget in excess of $250,000 per year.
- Exercised independent judgment in onboarding, training and motivating staff to maximize performance.
- Met divisional objectives by recruiting vendor bases.
- Organized promotional events to increase community support.
- Facilitated business by implementing practical networking techniques.
- Coordinated with other divisions to optimize interdepartmental collaboration and communication, fostering a cohesive working environment.
- Implemented cost-saving measures through process optimization, reducing overall operational expenses.
- Increased brand awareness by developing and implementing effective social media strategies.
- Ensures files, records, and statistics are properly maintained.
GRANTS/ COMPLIANCE MANAGER
NEW CARROLLTON POLICE DEPARTMENT
05.2011 - 12.2021
- Oversaw over 50 competitive grant programs from application, to approval, utilization, record retention, and documentation for audit purposes.
- Managed grants calendar to meet proposal and report deadlines.
- Wrote funding requests and grant applications to obtain additional funds for operating needs.
- Secured over $500k dollars in grant funding
- Prepared and presented comprehensive training reports to upper management, covering issues, and recommendations
- Coordinated with Training Officer to ensure 22 sworn police officers met yearly state and federal guidelines for training.
- Developed departmental training records systems and procedures to better align workflow processes.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Verified timekeeping records and handled any discrepancies with 35 employees.
- Cultivated impactful social media presence on Facebook and Twitter platforms, offering content relating to safety campaigns and organizational objectives.
- Trained 22 sworn officers to use and maintain body camera equipment according to manufacturers specifications.
- Organized data from body camera media, and managing file backup to digital asset management system.
- Fulfilled camera evidence requests by State's Attorneys.
Kennel Manager
Prince George's County Animal Services Facility
09.2008 - 05.2011
- Assign tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.
- Train workers in animal care procedures, maintenance duties, and safety precautions.
- Prepare reports concerning facility activities, employee's time records, and animal treatment.
- Confer with other managers to determine production requirements, conditions of equipment and supplies, and work schedules.
- Establish work schedules and procedures for up to 15 employees.
- Euthanized animals as necessary.
- Observe approximately 200 animals for signs of illness, injury, or unusual behavior; notifying veterinarians or managers as warranted.
- Oversaw and disciplined up to 15 permanent kennel assistants to keep operations at optimal levels and better serve animals.
- Developed schedule for kennel assistants to balance walking, feeding, and sanitizing kennels of animals in care
Owner/Operator
Bed, Bath, And Bones
05.2004 - 09.2008
- Managed booking of 25 to 50 appointments, phone calls, and scheduling per day
- Record keeping and accounting
- Increased clientele to over 300
- Advertising and created website
- Ordering supplies and keeping track of inventory
- Bathing and clipping dogs to conform to variety of breed-specific standard styles
Kennel Technician
Humane Society Of Calvert County
01.2002 - 01.2004
- Feed and water animals according to schedules and feeding instructions
- Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species
- Examine and observe up to 50 animals to detect any signs of illness, disease, or injury
- Do facility laundry and clean, organize, maintain, and disinfect animal quarters
- Answer telephones and schedules adoption appointments
- Respond to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact
Education
Coursework Completed - Criminal Justice
College of Southern Maryland
La Plata, MD05.2001
High School Diploma -
Calvert High School
Prince Frederick, MD05.1998
Leadership Academy
College of Southern Maryland
Leonardtown, MD04.2024
Skills
- Grant writing and management experience
- Deep research & strategic thinking
- Project management
- Organizational, communication, and problem solving skills
- Understanding of regulatory guidelines, and security policies
- Business level speaking, reading, and writing
- Proficient computer skills and is able to use all software pertinent to work
- Regulatory compliance
Certification
- Euthanasia Certified
- Dog & Cat First Aide
- Red Cross CPR/ First Aide
- Managing Compassion Fatigue
- Courtroom Testimony for Code Enforcement
- State of Maryland Handgun permit
- Ethics for the individual Officer
- Techniques of Fingerprinting
- Civilian Supervisor training
- FEMA Intro to Incident Command
- FEMA Intro to Incident Command Health Care/ Hospitals
- FEMA Initial Action Incidents
- FEMA NIMS Intro
- FEMA Animals in Disaster: Awareness & Preparedness
- FEMA Animals in Disaster: Community Planning
References
- Steve Bennett, Executive Director , APHIS
(808) 561-6703 - steven.bennett@aphis.usda.gov - Friend - Cheryl Shaw- Zamary, Family Physician, Medstar Health Associates
(914) 924-1545 - csparkle@earthlink.net - Friend - Robert Ciancio, Deputy, PA Sheriff's Office
(724) 388-3854 - rfciancio@yahoo.com - Friend - Megan Brasauskas Ivy - Licensed certified social worker - clinical, GBMC
(443) 622-0421 - Megan.e.ivy27@gmail.com
Hobbies
- Avid equestrian - 34 years experience owning and riding horses
- Diving - 8 years open water diving shipwrecks along the east coast
- Photography - semi professional photographer specializing in children and pets
- Community service - 5 years as the Drug Demand Reduction officer for the Southern Maryland Young Marines, 9 National nigh out events, 10 community day events for the City of New Carrollton, 2 United Way day of caring, 5 MSP Polar Bear plunges, as well as community Truck or Treat events, Red Ribbon Week campaign events, Veterans & Memorial day events, Wreaths across American, and Wounded Warrior fishing tournaments,
Timeline
Animal Services Division Manager
St. Mary's County Government
03.2022 - Current
GRANTS/ COMPLIANCE MANAGER
NEW CARROLLTON POLICE DEPARTMENT
05.2011 - 12.2021
Kennel Manager
Prince George's County Animal Services Facility
09.2008 - 05.2011
Owner/Operator
Bed, Bath, And Bones
05.2004 - 09.2008
Kennel Technician
Humane Society Of Calvert County
01.2002 - 01.2004
Coursework Completed - Criminal Justice
College of Southern Maryland
High School Diploma -
Calvert High School
Leadership Academy
College of Southern Maryland
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