Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic

THERESA M. SCOTT

Bryans Road

Summary

Dynamic Metro Bus and Train Operator with Washington Metropolitan Transit Authority, recognized for exceptional customer service and operational efficiency. Proven ability to manage incidents and enhance passenger experiences while ensuring compliance with safety regulations. Strong communication skills and adept at conflict resolution, contributing to a safe and reliable transit environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Metro Bus Operator

Washington Metropolitan Transit Authority (WMATA)
12.2013 - Current
  • Responsibilities include operating a commercial passenger bus, transporting passengers to and from scheduled stops.
  • Conducte routine bus inspections of assigned vehicle before and after my daily route (“Prep trip”).
  • Operate wheelchair lifts and assisted disabled passengers in boarding and exiting the bus.
  • Comply with all Policy and Safety regulations enforced by Washington Metropolitan Area Transit Authority.
  • Provide an outstanding level of customer service to patrons on schedules, routes, and fare information.
  • Solely responsible for filing incident forms in case of incidents and/or accidents.
  • Use the Automated Vehicle Locator to communicate with BOCC.
  • Immediately communicate any equipment failures, delays, or potential criminal activity, etc. to BOCC.
  • Maintain a thorough knowledge of the current rules and regulations, special notices, and other pertinent information of WMATA.
  • Developed communication strategies for internal and external audiences.
  • Provided excellent customer service to enhance passenger experience.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Communicate to rail and bus service and system information to riders and customers waiting at rail stations and bus shelters.
  • Informs customers and Micc of bus detour routes and bus bridges information.

Metro Train Operator

Washington Metropolitan Transit Authority (WMATA)
01.2010 - 11.2013
  • Reported to work on time for train assignment.
  • Operated a train in a safe and efficient manner, and adhered to the time schedule.
  • Maintained a thorough knowledge of the rules and regulations, special notices, and other pertinent information of WMATA.
  • Was responsible for troubleshooting a train when it malfunctioned on the main line, and was able to communicate with the passengers informed them about single tracking and major shutdowns.
  • Monitored the movement of passengers at station stops, and manually operated doors for passengers when necessary.
  • Monitored the train operation in revenue and non-revenue service according to the WMATA Handbook of Rules and Regulations and Standard Operating Procedures when in manual mode.
  • Made necessary announcements to passengers over the public address system, including and not limited to carrying out special instructions issued by Central Control.
  • Exercised prudent and timely judgment in normal and emergency situations, including the carrying out of those duties necessary to insure passenger safety.
  • Was responsible for receiving dispatched information from Yard Supervisor when working in “The Yard”, i.e., inspecting trains, making-up trains according to instructions, operating trains to dispatching track; performing pre-departure tests and actions, and notifying Central Control of “train ready”.
  • Performed interlocking control functions as necessary.
  • Kept Central Control informed of all emergencies and all unusual occurrences.

Metro Bus Operator

Washington Metropolitan Transit Authority (WMATA)
01.2008 - 01.2010
  • Responsibilities included operating a commercial passenger bus, transporting passengers to and from scheduled stops.
  • Conducted routine bus inspections of assigned vehicle before and after my daily route (“Prep trip”).
  • Operated wheelchair lifts and assisted disabled passengers in boarding and exiting the bus.
  • Complied with all Policy and Safety regulations enforced by Washington Metropolitan Area Transit Authority.
  • Provided an outstanding level of customer service to patrons on schedules, routes, and fare information.
  • Was solely responsible for filing incident forms in case of incidents and/or accidents.
  • Used the Automated Vehicle Locator to communicate with BOCC.
  • Immediately communicated any equipment failures, delays, or potential criminal activity, etc. to BOCC.
  • Maintained a thorough knowledge of the current rules and regulations, special notices, and other pertinent information of WMATA.

Metro Train Operator

Washington Metropolitan Transit Authority (WMATA)
01.2006 - 01.2008
  • Reported to work on time for train assignment.
  • Operated train in a safe and efficient manner, and adhered to the time schedule.
  • Maintained a thorough knowledge of the rules and regulations, special notices, and other pertinent information of WMATA.
  • Was responsible for troubleshooting a train when it malfunctioned on the main line, and be able to communicate with the passengers to inform them about single tracking and major shutdowns.
  • Monitored the movement of passengers at station stops, and manually operated doors for passengers when necessary.
  • Monitored the train operation in revenue and non-revenue service according to the WMATA Handbook of Rules and Regulations and Standard Operating Procedures when in manual mode.
  • Made necessary announcements to passengers over the public address system, including and not limited to carrying out special instructions issued by Central Control.
  • Exercised prudent and timely judgment in normal and emergency situations, including the carrying out of those duties necessary to insure passenger safety.
  • Was responsible for receiving dispatched information from Yard Supervisor when working in “The Yard”, i.e., inspecting trains, making-up trains according to instructions, operating trains to dispatching track; performing pre-departure tests and actions, and notifying Central Control of “train ready”.
  • Performed interlocking control functions as necessary.
  • Kept Central Control informed of all emergencies and all unusual occurrences.

Metro Bus Operator

Washington Metropolitan Transit Authority (WMATA)
08.2001 - 01.2006
  • Responsibilities included operating a commercial passenger bus, transporting passengers to and from scheduled stops.
  • Conducted routine bus inspections of assigned vehicle before and after my daily route (“Prep trip”).
  • Operated wheelchair lifts and assisted disabled passengers in boarding and exiting the bus.
  • Complied with all Policy and Safety regulations enforced by Washington Metropolitan Area Transit Authority.
  • Provided an outstanding level of customer service to patrons on schedules, routes, and fare information.
  • Was solely responsible for filing incident forms in case of incidents and/or accidents.
  • Used the Automated Vehicle Locator to communicate with BOCC.
  • Immediately communicated any equipment failures, delays, or potential criminal activity, etc. to BOCC.
  • Maintained a thorough knowledge of the current rules and regulations, special notices, and other pertinent information of WMATA.
  • Operated transit buses safely on designated routes.
  • Ensured compliance with traffic regulations and safety protocols.
  • Assisted passengers with boarding and disembarking procedures.

Education

Business Management -

National Education Center
01.1992

High School Diploma -

Duval High School
Lanham, MD
06.1988

Skills

  • Customer service excellence
  • Leadership development
  • Conflict resolution strategies
  • Performance management
  • Incident management
  • Operational efficiency
  • Organizational skills
  • Communication proficiency

References

Available upon request.

Accomplishments

Safety award 1.5 million miler

Certification

Cyber

Sexual Harassment

One Badge

Fema

Timeline

Metro Bus Operator

Washington Metropolitan Transit Authority (WMATA)
12.2013 - Current

Metro Train Operator

Washington Metropolitan Transit Authority (WMATA)
01.2010 - 11.2013

Metro Bus Operator

Washington Metropolitan Transit Authority (WMATA)
01.2008 - 01.2010

Metro Train Operator

Washington Metropolitan Transit Authority (WMATA)
01.2006 - 01.2008

Metro Bus Operator

Washington Metropolitan Transit Authority (WMATA)
08.2001 - 01.2006

Business Management -

National Education Center

High School Diploma -

Duval High School

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THERESA M. SCOTT