Theresa Prue
Upper Marlboro
Summary
Professional with over 10 years of experience in the Customer Service Clear understanding of Healthcare environments and able to work with minimal supervision Strong working knowledge of Healthcare products and services Strong communication skills and able to work well in any environment Multi-talented, interpersonal, and a self-motivated team player
Overview
30
30
years of professional experience
Work History
Office Manager
The Mortgage Experts LLC
Upper Marlboro, MD
11.2019 - Current
- Responsible for running and managing the day to day of a Mortgage Company
- Training of all new employees
- Conduct interviews and maintain a strong sales force
- Established relationships with customers to arrange installation services
Front Desk Coordinator
Champlain Ophthalmology
Bethesda, MD
02.2018 - 11.2019
- Greet and assist all patients and visitors in a professional manner
- Collect copayments, schedule appointments and close out patients
- Post all funds receivables, receive and distribute all incoming mail
- Filing, faxing and emailing
- Translation of Spanish if needed
- Book surgery appointments as needed
Receptionist
Capitol Cadillac
Greenbelt, MD
11.2016 - 02.2018
- Greet and assist all customers in a professional manor, answer inquiries and assist visitors with obtaining information and assistance
- Receive and direct all incoming calls (200-300 calls per day)
- Perform data entry
- Manage front desk
- Responsible for scheduling and billing
Senior Leasing Consultant
Amherst Square Apartments
Silver Spring, MD
10.2012 - 11.2016
- Lead leasing operations for a 275-unit property, maintaining occupancy rates of 90%-95%
- Manage high value prospects, lease renewal and complex negotiations
- Mentor and train junior leasing consultants, improving closing ratios and customer satisfaction
- Conduct property tours, process applications and conducted rental verification requests
- Collaborate with Property Manager to develop marketing and pricing strategies
- Ensure full compliance with Fair Housing laws, and company policies
- Resolve tenant concerns efficiently, contributing to higher retention rates
- Managed application processing, screening, and move-in coordination
- Met and exceeded monthly leasing and renewal targets
Receptionist
Sunshine Pediatrics
Silver Spring, MD
02.2008 - 01.2012
- Greet and assist all patients and visitors in a professional manor; answer inquiries and assist visitors with obtaining information and assistance
- Receive and direct all incoming calls
- Responsible for purchasing supplies and materials required for the office
- Manage a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid.
- Maintain open lines of communication between patients, physician, staff, and laboratory personnel.
- Schedule patients' medical screenings and following up to obtain results.
- Obtain medical transcriptions from physicians and collecting/processing patients' co-payments at close of day.
- Perform data entry
- Assemble and maintain client files according to state regulation
Customer Service Representative
Washington Adventist Hospital
Takoma Park, MD
04.1997 - 02.2008
- Greet and assist all patients and visitors in a professional manor; answer inquiries and assist visitors with obtaining information and assistance
- Receive and direct all incoming calls
- Scheduled patient appointments
- Maintained open lines of communication between patients, physician and staff
- Trained staff on Window based programs such as; Novell network, MS, SMS, and QUDRIS
- Collect payments from clients
Dental Assistant
Lawrence Sui, DDS
Takoma Park, MD
09.1995 - 04.1997
- Office support for dental office
- Maintained daily schedules to ensure workflow efficiencies and patient flow.
- Oversaw the cleaning, sterilization and maintenance of all equipment and instruments.
- Scheduled patient appointments
- Received and directed all incoming calls
- Verified insurance information
Education
School of Radiology
Washington Adventist Hospital
Takoma Park, MD01.2003
Photography and Business Administration
Montgomery College
Rockville, MD01.1983
Skills
- Bilingual – Spanish/English (Translate, Read, and Write)
- Microsoft Office 2003-2010
- Jenark Gui
- EKG
- Vaccine Administration
- Blood Drawing
- Data Management and Administration
- Financial Administration
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
The Mortgage Experts LLC
11.2019 - Current
Front Desk Coordinator
Champlain Ophthalmology
02.2018 - 11.2019
Receptionist
Capitol Cadillac
11.2016 - 02.2018
Senior Leasing Consultant
Amherst Square Apartments
10.2012 - 11.2016
Receptionist
Sunshine Pediatrics
02.2008 - 01.2012
Customer Service Representative
Washington Adventist Hospital
04.1997 - 02.2008
Dental Assistant
Lawrence Sui, DDS
09.1995 - 04.1997
Photography and Business Administration
Montgomery College
School of Radiology
Washington Adventist Hospital