THERESAH POKU EFFAH
Owings Mills
Summary
Dedicated and compassionate individual with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential house manager and Residential support specialist
Carpe Diem Semper Inc
Windsor Mill
10.2023 - 02.2025
- Monitored direct care activities related to medical services, including ongoing maintenance of electronic and paper medical records, scheduling and attending of medical appointments, proper administration of medications, and requests for referrals as needed
- Promoted and assisted each person in achieving their goals for recovery, including mental health stability, improved skills, sobriety, finding more independent housing, and contributing to their community
- Provided direct supervision and assisted individuals in learning independent living skills
- Ensured recreation and leisure activities are planned and coordinated (staffing, funds, transportation) in accordance with each resident's interests and service plans
- Assisted with developing, implementing, and monitoring residents' individual service plans
- Collaborated with other staff members to ensure residents' needs are met
- Safely transported individuals to social and recreational activities, medical appointments, and other destinations as required
Certified Medical Technician
Quantum Leap INC
Baltimore
02.2021 - 09.2023
- Managed drug and supply inventories for Clients
- Completed updated and new patient profiles, which included prescription lists for the patients
- Efficiently handled transactions including cash, checks, and credit cards
- Assisted the pharmacists with checking in and pricing drug orders, third-party transactions, and relevant paperwork
- Correctly completed medical paperwork, including daily and weekly reports
- Communicated regularly with physicians, nurses, and managed care organizations
- Administer the right dosage to the right patient at the right time
- Monitor patients for signs of side effects if new medications are introduced
Education
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MD07-2027
Skills
- Direct Patient Care
- Goal Setting
- Care Coordination
- Emotional Intelligence
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Patient Advocacy
- Home care management
Certification
- CPR/AED CERTIFICATION
- BASIC LIFE SUPPORT CERTIFICATION (BLS)
- CRISIS PREVENTION AND INTERVENTION
- CERTIFIED MEDICAL TECHNICIAN
Timeline
Residential house manager and Residential support specialist
Carpe Diem Semper Inc
10.2023 - 02.2025
Certified Medical Technician
Quantum Leap INC
02.2021 - 09.2023
Associate of Science - Nursing
The Community College of Baltimore County