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Technical-driven IT Support and Field Service Technician with 4+ years of hands-on technical support experience across hardware, operating systems, and end-user environments, and over 25 years of professional experience in technical, operational, and customer-facing roles, resolving complex technical issues, performing system installations, and providing remote support using industry-standard tools for smooth operations and support. Ready to translate field service experience, customer service, training, problem-solving capabilities, and recently completed Google IT Support and AI Essentials training, and ongoing pursuit of CompTIA A+ certification into the delivery of high-quality technical support.

To obtain my knowledge with your company and enhance my skill set for growth and advancement within this organization. I am dedicated and have excellent written and communication skills with a desire and passion to succeed in the technology field.
Dedicated Technical Support professional with expertise in troubleshooting, network configuration, and customer service. Proven track record of resolving complex issues and enhancing client satisfaction.

Highly motivated and adaptable professional dedicated to customer relations and technical support in the customer support industry. Committed to delivering exceptional customer service and support, strives to contribute to the overall success and expansion of the customer support field. Passionate about assisting customers and resolving their issues, aims to consistently exceed expectations and foster positive relationships.

Customer-focused professional with a strong background in customer service, technical support, and client relationship management. Adept at resolving issues efficiently, improving customer satisfaction, and delivering high-quality service. Proficient in CRM software, conflict resolution, and multi-channel support. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced environments while maintaining professionalism under pressure.

Thomas Dabney

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Uber Partner

Store Manager

Help Desk Technician

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Bachelor of Arts - Criminal Justice

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Help Desk Technician

Uber Partner

Store Manager

Bachelor of Arts - Criminal Justice

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