THOMAS DONNELLY
ANNAPOLIS,MD
Summary
DRIVEN, DETAIL-ORIENTED PROFESSIONAL WITH OVER 15 YEARS OF CUSTOMER SERVICE EXPERIENCE LOOKING FOR A POSITION IN A COMPANY WHICH NEEDS AND VALUES HARD WORK, INTEGRITY, PRECISION, AND WORKMANSHIP.
Overview
15
15
years of professional experience
Work History
OPERATIONS MANAGER
INDUSTRIAL DIAGNOSTICS
09.2020 - Current
- IDENTIFIED AND RESOLVED UNAUTHORIZED, UNSAFE OR INEFFECTIVE PRACTICES.
- RECEIVE INDUSTRIL EQUIPMENT WITH FORKLIFT, RIG ONTO COMPANY VEHICLES WITH FORKLIFT AND DELIVER TO CUSTOMERS FACILITIES.
- ESTABLISHED POSITIVE AND EFFECTIVE COMMUNICATION AMONG UNIT STAFF AND ORGANIZATION LEADERSHIP, REDUCING MISCOMMUNICATIONS AND MISSED DEADLINES.
- ANALYZED AND REPORT KEY PERFORMANCE METRICS TO SENIOR MANAGMENT.
- DIRECTED INITIATIVES TO IMPROVE WORK ENVIRONMENT, COMPANY CULTURE OR OVERALL BUSINESS STRATEGY.
- NEGOCIATE PRICE AND SERVICE WITH CUSTOMERS AND VENDORS TO DECREASE EXPENSES AND INCREASE PROFIT.
- INCREASED PROFIT BY STREAMLINING OPERATIONS.
- NEGOTIATED CONTRACTS WITH VENDORS AND SUPPLIERS TO OBTAIN BEST PRICING AND TERMS.
- MANAGED INVENTORY AND SUPLY CHAIN OPERATIONS TO ACHIVE TIMELY AND ACCURATE DELIVERY OF GOODS AND SERVICES.
- DEVELOPED AND MAINTAINED RELATIONSHIPS WITH EXTERNAL VENDORS AND SUPPLIERS.
BARTENDER
JULEP SOUTHERN KITCHEN
10.2019 - Current
- DELIVER FRIENDLY, TIMELY, AND PROFESSIONAL SERVICE
- UPHOLD RESTAURANT'S STANDARDS
- ANTICIPATE AND EXCEED CUSTOMER EXPECTATIONS
- PROFICIENCY IN MENU AND DRINK KNOWLEDGE.
MANAGER
McARDEL PROPERTY MANAGEMENT
05.2018 - 09.2019
- PROVIDE GENERAL CONTRACTING SERVICES
- PLAN AND EXECUTE LANDSCAPING FOR RESIDENTAL & COMMERCIAL PROPERTIES
- ASSESS, CALCULATE, AND PRESENT PROJECT ESTIMATES
- MANAGING, SCHEDULING, COORDINATING EQUIPMENT SERVICES
- BOOKED AND SERVICED APPOINTMENTS.
BARTENDER/MANAGER
FIFER'S SEAFOOD & CRAFT HOUSE
09.2016 - 02.2018
- PROVIDE PROFESSIONAL CUSTOMER SERVICE IN A FAST-PACED ENVIRONMENT
- KEEPING DETAILED INVENTORY RECORDS
- SUPERVISE FLOW OF SERVICE
- ENCOURAGE POSITIVE ATTITUDE AND HIGH ENERGY
- MANAGE OPENING/CLOSING DUTIES
- MAINTAIN ACCURACY OF MONEY HANDLING.
SENIOR ROUTE MANAGER
INTERSTATE BATTERY SYSTEMS
11.2009 - 09.2016
- MAINTAIN INVENTORY IN AN ORGANIZED AND DETAILED MANNER
- OPTIMIZE EFFICIENCY OF TRUCK DELIVERY ROUTES
- UPKEEP OF TRUCK MAINTENANCE
- ESTABLISH AND MAINTAIN CUSTOMER RELATIONSHIPS
- TRAINING OF STAFF.
Skills
- CUSTOMER SERVICE
- INVENTORY TRACKING
- STAFF MANAGEMENT
- CONFLICT RESOLUTION
- COMMERCIAL DRIVING
- CUSTOMER RELATIONS
- QUALITY CONTROL
- PROBLEM-SOLVING
- LEADERSHIP
- DECISION MAKING
- MANAGEMENT
- ORGANIZATION
- TEAMWORK
- EFFICIENCY IN: EXCEL, WORD, OUTLOOK, ACCESS
SKILLS
10 YEARS OF EXPERIENCE OPERATING FORKLIFTS AND COMMERCIAL TRUCKS.
Timeline
OPERATIONS MANAGER
INDUSTRIAL DIAGNOSTICS
09.2020 - Current
BARTENDER
JULEP SOUTHERN KITCHEN
10.2019 - Current
MANAGER
McARDEL PROPERTY MANAGEMENT
05.2018 - 09.2019
BARTENDER/MANAGER
FIFER'S SEAFOOD & CRAFT HOUSE
09.2016 - 02.2018
SENIOR ROUTE MANAGER
INTERSTATE BATTERY SYSTEMS
11.2009 - 09.2016
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