Thomas Finnan
Chester
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager - Chart House
Landry's
02.2010 - Current
- Met, greeted, and encouraged feedback from customers
- Interacted with external vendors to obtain the best quality products at the most cost-effective rates.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Achieved highest employee retention rate in company region.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced labor costs by over 5% in a 7 year period.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Ruth's Chris Steakhouse
07.2005 - 02.2010
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Prepared and maintained inventory records each month.
- Recruited and hired employees for both front of the house and back of the house operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain a positive workplace environment.
- Followed proper standards for product freshness, food safety, refrigeration and sanitation.
Education
Associate of Arts - Hospitality
Mohawk Valley Community College
Utica, NY1988
Bachelor of Arts - Business Management
Syracuse University
Syracuse, NY1986
Skills
- Employee Scheduling
- Vendor Negotiations
- Staff Development
- Labor Cost Controls
- Inventory
- Culinary Experience
- Banquet/ Event Coordination
- Top Talent Recruiting, Hiring and Retention
Timeline
General Manager - Chart House
Landry's
02.2010 - Current
General Manager
Ruth's Chris Steakhouse
07.2005 - 02.2010
Associate of Arts - Hospitality
Mohawk Valley Community College
Bachelor of Arts - Business Management
Syracuse University
Similar Profiles
Alberto GonzalesAlberto Gonzales
Ride Operator Trainer at Landry'sRide Operator Trainer at Landry's
Mary DaguimolMary Daguimol
Server/Shift Supervisor at Landry'sServer/Shift Supervisor at Landry's
Reighan UsseryReighan Ussery
Server at Landry'sServer at Landry's
Samantha SawyerSamantha Sawyer
Hostess at Landry'sHostess at Landry's
Lauren CollinsLauren Collins
LPN, Nurse Supervisor at Patient FirstLPN, Nurse Supervisor at Patient First