Thomas Pierce
Darlington
Summary
Experienced with mechanical and electrical system maintenance, ensuring optimal performance and safety. Utilizes diagnostic tools and techniques to troubleshoot and resolve issues efficiently. Knowledge of preventive maintenance practices that minimize downtime and extend equipment lifespan.
Knowledgeable Barber specializing in cutting, shaving and styling hair. Hardworking and reliable professional with adaptable and resourceful nature. Successful in providing personalized services and customer care. Barber known as excellent listener and communicator. Works hard to make client's experience positive. Offers professional barbering services including straight-razor shaves, haircuts and beard trims.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Technician
Werres
01.2022 - 10.2023
- Diagnosed and resolved mechanical issues on-site, ensuring minimal downtime for clients.
- Performed regular maintenance and inspections on equipment to enhance reliability and safety.
- Collaborated with cross-functional teams to troubleshoot complex technical problems effectively.
- Trained junior technicians in best practices for installation and repair processes.
- Managed inventory of tools and parts, optimizing resource allocation for field operations.
- Developed comprehensive service reports to document findings and preventative measures taken.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Barbershop Manager
Whiteford Barbershop
09.2019 - Current
- Sanitized workstations and salon equipment to reduce risk of infection.
- Clipped and sheared hair into diverse cuts and fades for 10-15 customers daily.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Pre-booked future appointments to increase repeat business.
- Resolved customers concerns with knowledgeable and professional approach.
- Responded to customer inquiries by phone, email and in person.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Shaved [Number] customers daily using standard and straight razors or clippers.
- Handled incoming phone calls and scheduled appointments.
- Utilized diverse knowledge to style hair as requested.
- Met with customers to discuss style options, preferences and special requirements.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Politely answered phone calls and scheduled 10-20 appointments daily for new and return clients while monitoring sales area and employees.
Warehouse Stocker
Bob's Discount Furniture
03.2015 - 06.2018
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received, stored and shipped goods and materials.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Maintained business operations by communicating with coworkers and managers.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Verified received goods by comparing with purchase orders.
- Received deliveries, scanned packages and updated orders in internal database.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Prepared inventory for shipment by attaching tags and labels.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Pulled merchandise to fulfill orders to specification.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Operated forklift to transport goods throughout warehouse.
- Loaded or unloaded shipments on trucks.
- Staged goods in loading dock area.
- Located, pulled and prepared orders.
- Received, inspected and stocked incoming shipments.
- Boxed, labeled and added shrink wrapping to items.
- Completed daily logs for recordkeeping.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Reported safety and quality issues to management.
- Consistently met deadlines for loading trailers to meet departure deadlines.
- Tied and secured loads to prevent shifting or damage to items.
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Divided and sorted product shipments received using account information and shipping labels.
- Weighed materials and recorded weights on tags, labels and production schedules.
- Noted and recorded receipt of materials on drivers' paperwork.
- Estimated weights, heights and centers of balance to make precise placements.
- Documented tally sheets, slot changes, shuttle transfers and other paperwork.
- Logged weight and destination production data in detailed daily logs for management review.
Forklift Operator
Maryland Ceramic and Steatite company inc
03.2013 - 02.2014
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Consistently met deadlines for loading trailers to meet departure deadlines.
- Tied and secured loads to prevent shifting or damage to items.
- Examined empty pallets for damage and moved pallets to proper storage areas.
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
Tankerman
Colonial Oil And Gas
10.2008 - 10.2010
- Complied with all applicable regulations, including port requirements and U.S. Coast Guard standards.
- Completed all maintenance and repair actions with little oversight to minimize downtime.
- Updated daily logs and submitted timely reports of team activities and materials usage.
- Kept engine rooms clean and ready for inspection by internal and external authorities.
- Monitored levels of oil, fuel and lubrication available prior to voyage commencement to ensure adequate available quantities.
- Surveyed systems, troubleshot faults and implemented corrective actions.
- Monitored engine, machinery or equipment indicators to report abnormalities to appropriate shipboard staff.
- Managed maintenance of propulsion, service and domestic systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Laborer
R&R Concrete
06.2006 - 01.2008
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Performed ditch digging, paving and hauling.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Reported safety violations to supervisor to reduce risks and accidents.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
- Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Operated air, electric and pneumatic drills to perform light fabrication for product sub-assembly.
- Coordinated communication between equipment operators via two-way radios and hand signals.
- Installed bracing, padding or strapping to prevent shifting or damage to items being transported.
- Participated in company training sessions to improve skills and boost process knowledge.
- Built temporary structures to hold back slopes or allow skilled workers to reach greater heights and complete job tasks.
Maintenance Technician
Sephora
10.2023 - Current
- Developed detailed maintenance logs, promoting accountability and tracking service history accurately.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Improved machine efficiency, conducting regular diagnostics and repairs.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Executed tasks within time and budget constraints.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Certification - Barbering
Avaras Barber School
01.2018
High School Diploma -
North Harford High School
Pylesville, MD06.2004
Skills
- Straight razor shaving
- Outstanding customer service
- Facial trimming
- Business management
- Bald fades
- Promotions understanding
- Shears expertise
- Quick learner
- Interpersonal abilities
- Opening and closing procedures
- Razor cutting expert
- Client consultations
- Regulatory compliance
- Tax law knowledge
- Team collaboration
- Innovative hairstyling techniques
- Facilities maintenance
- Material Safety Data Sheets
- Manual dock chain pulling
- Materials handling and transport
- Forklifts
- Warehouse operations
- Able to lift and carry 100 lbs
- Materials transport
- Product organization
- Loading and unloading
- Boxing and labeling
- Adaptive team player
- Merchandise stocking
- Heavy lifting
- Mentoring and training
- Shipping oversight
- Safety methods
- Workload priorities
- Dependable and reliable
- Inventory tracking
- Loss prevention
- RF scanning devices
- Merchandise restock
- Report creation
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Hand and power tools
- Mechanical repair
- Parts replacement
- Equipment installation
- Equipment Repair
- Tool management
- Lockout and tagout procedures
- Power tools proficiency
Certification
- Barber License - 2019
- Licensed Mitsubishi Forklift Operator - 2013
Education and Training
other,other
Timeline
Maintenance Technician
Sephora
10.2023 - Current
Field Service Technician
Werres
01.2022 - 10.2023
Barbershop Manager
Whiteford Barbershop
09.2019 - Current
Warehouse Stocker
Bob's Discount Furniture
03.2015 - 06.2018
Forklift Operator
Maryland Ceramic and Steatite company inc
03.2013 - 02.2014
Tankerman
Colonial Oil And Gas
10.2008 - 10.2010
Laborer
R&R Concrete
06.2006 - 01.2008
High School Diploma -
North Harford High School
Certification - Barbering
Avaras Barber School