Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Rocca

Annapolis

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and time management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to an organization's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

9
9
years of professional experience

Work History

Server

The light House Bistro
Annapolis
05.2022 - 10.2024
  • Executed opening and closing tasks, including dining area setup and supply replenishment.
  • Upheld sanitation standards per health department regulations.
  • Collaborated with restaurant staff to enhance operational efficiency.
  • Accurately processed money transactions according to company cash handling procedures.
  • Ensured courteous and prompt service to all guests.
  • Maintained transaction records in compliance with legal and company requirements.
  • Monitored customer satisfaction, addressing issues swiftly.
  • Trained new employees on procedures and plating techniques.

Catering Kitchen Prep Cook

Lighthouse Bistro
Annapolis
08.2020 - 05.2022
  • Plated meals according to presentation standards established by head chef.
  • Adhered to health department regulations for food storage and handling.
  • Received vendor deliveries, ensuring freshness and proper storage of all products.
  • Operated kitchen machinery including slicers, grinders, blenders, cutters, and mixers.
  • Determined portion sizes based on customer requests or predefined standards.
  • Assisted in preparation of catering orders for special events or functions.
  • Labeled containers with contents and dates before refrigeration or freezing.
  • Modified standard recipes to accommodate customer substitutions or allergen concerns.
  • Provided daily meals to organizations afflicted by Covid-19 issues, including Red Roof Inn and Village Inn. This included the preparation of meals, cleaning of the kitchen, and delivery of meals to specified locations.

Busser

Light House Bistro
Annapolis
04.2016 - 03.2020
  • Acquired fundamental restaurant skills to excel in food industry.
  • Maintained cleanliness by sweeping floors, washing walls, and emptying trash.
  • Adhered to sanitation guidelines for food and beverage handling.
  • Ensured proper table settings prior to guest seating.
  • Cleared tables efficiently between courses to enhance dining experience.
  • Cultivated a welcoming atmosphere for customers at all times.
  • Stocked ice buckets, water pitchers, and wine glasses as needed.
  • Organized storage for clean dishes and replenished linens as necessary.

Education

Associate of Arts - Metropolitan Studies

Towson University
Baltimore, MD
08-2025

Associate of Applied Science - Transfer Studies

Anne Arundel Community College
Arnold, MD
05-2022

High School Diploma -

Broadneck High School
Annapolis, MD
05-2020

Skills

  • Exceptional customer service
  • Ample Time management
  • Food safety
  • Strong Communication skills
  • Effective Sales expertise
  • Task prioritization
  • Multitasking and organization
  • Upselling techniques
  • Strong work ethic
  • Team building
  • Excellent writing skills

Timeline

Server

The light House Bistro
05.2022 - 10.2024

Catering Kitchen Prep Cook

Lighthouse Bistro
08.2020 - 05.2022

Busser

Light House Bistro
04.2016 - 03.2020

Associate of Arts - Metropolitan Studies

Towson University

Associate of Applied Science - Transfer Studies

Anne Arundel Community College

High School Diploma -

Broadneck High School

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