Tia Quirls
Capitol Heights
Summary
Analytical professional experienced in data analysis and interpretation, known for delivering actionable insights and improving processes aligned with business goals. Collaborative and results-driven, with strong skills in statistical analysis, data visualization, and project management. Holds an active federal security clearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Victim Notification Analyst
Chenega Corporation
Washington, DC
04.2025 - Current
- Provided administrative and operational support to FBI Victim Services staff, ensuring efficient case management and use of the Victim Notification System (VNS).
- Managed high-volume communications, including answering phones, handling correspondence, and serving as a primary point of contact for clients and internal stakeholders.
- Prepared reports, tracked work activities, and maintained accurate records, including confidential and sensitive information.
- Analyzed data, generated reports, and summarized trends to support decision-making and improve program performance.
- Maintained and organized electronic and manual filing systems; processed incoming/outgoing mail and official documentation.
- Utilized systems such as Sentinel and SharePoint to enter, manage, and retrieve case-related data.
- Collaborated with internal and external partners to ensure compliance with DOJ and FBI procedures and guidelines.
- Identified issues, evaluated solutions, and supported process improvements and system enhancements.
- Assisted in testing and implementing new systems, workflows, and organizational processes.
- Delivered training and developed SOPs; mentored new analysts to ensure consistency and knowledge transfer.
- Used advanced software tools (e.g., spreadsheets, databases) to compile, analyze, and present data effectively.
Security Monitor
Amentum
McLean, VA
10.2024 - Current
- Monitor and escort uncleared persons in a sensitive customer location.
- Maintain written reports regarding safety, security, facility, and personnel incidents.
- Secure and survey classified working areas for unsecure, confidential information.
- Respond quickly and effectively to all incidents, as outlined in the training guidelines.
Customer Service Specialist
Dept. environmental service Arlington County
Arlington, VA
03.2023 - 09.2024
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments, or establishing payment plans, to bring accounts current.
- Assisted customers with account maintenance, such as resetting passwords, and updating contact information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Ensured compliance with all applicable laws related to consumer protection regulations.
Customer Service Agent
Virginia Department Of Social Services
VA
09.2022 - 03.2023
- Assist Families with questions and concerns regarding PEBT.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
Disaster Assistant Agent
FEMA
Washington Dc, DC
04.2021 - 04.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Stayed up to date on federal, state and local regulations governing emergency response plans.
- Updated emergency preparedness resource materials plan to comply with federal and state regulations.
- Created emergency situation status reports to discuss response and recovery efforts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
MD- Diploma -
Fairmont Heights High School
2017
Skills
- Attention to detail
- Microsoft Word, Excel, and PowerPoint expertise
- Data Entry
- High-energy attitude
- Opening and closing accounts
- Escalation management
- Customer Relations
- Credit adjustments
- Call Center Operations
- Professional telephone demeanor
- Active listening
- Documentation and reporting
- Information Security
- MS Excel
- Time management
- Team collaboration and leadership
- Analytical thinking
- Microsoft office
Certification
• Computer Security Training, U.S. Department of Homeland Security - 2022
• Cyber Awareness, United States Department of Defense - 2022
• Insider Threat Awareness, Defense Counterintelligence and Security Agency (DCSA) - 2022
• Privacy at DHS, U.S. Department of Homeland Security - 2022
• Unauthorized Disclosure (UD) of Classified Information and CUI,Defense Counterintelligence and Security Agency (DCSA) - 2022
• OSPEC Awareness for Military Members,DoD Employees and Contractors, Defense Counterintelligence and Security Agency (DCSA) - 2022
• Diversity, Equity and Inclusion in the Workplace, USF Corporate Training and Professional Education - 2022
Timeline
Victim Notification Analyst
Chenega Corporation
04.2025 - Current
Security Monitor
Amentum
10.2024 - Current
Customer Service Specialist
Dept. environmental service Arlington County
03.2023 - 09.2024
Customer Service Agent
Virginia Department Of Social Services
09.2022 - 03.2023
Disaster Assistant Agent
FEMA
04.2021 - 04.2022
MD- Diploma -
Fairmont Heights High School