TIA TESFAYE
Hyattsville
Summary
Compassionate and detail-oriented Case Manager with over 10 years of experience delivering high-touch support to patients navigating complex treatment journeys. Skilled in case management, benefits investigation, financial assistance coordination, and cross-functional collaboration. Adept at building trusting relationships with patients, caregivers, healthcare providers, and internal partners to remove barriers to therapy, enhance treatment adherence, and ensure a seamless onboarding experience.
Overview
14
14
years of professional experience
Work History
Case Manager
Cencora/AmerisourceBergen
Rockville
01.2016 - Current
- Functioned as primary support contact for patients, delivering personalized guidance and treatment education.
- Conducted insurance benefits investigations to confirm coverage requirements and educate patients and providers.
- Enrolled eligible patients in financial aid programs, enhancing access to therapy services.
- Maintained accurate CRM documentation while coordinating onboarding and tracking patient progress.
- Collaborated with internal teams and provider offices to resolve treatment barriers and ensure continuity of care.
Program Navigator
Cencora/AmerisourceBergen
Rockville
02.2012 - 12.2015
- Acted as a financial and patient access advocate, utilizing charitable and insurance support to ensure therapy adherence.
- Delivered support through a recorded call center environment and guided patients and providers on treatment resources.
- Built strong partnerships with physicians and trained staff on navigation processes and compliance expectations.
- Mentored new employees and supported onboarding to enhance team performance and patient experience.
Education
Master of Social Work - MSW
University of Southern California
12-2025
Bachelor of Science -
University of Maryland
05.2013
Skills
- Patient and caregiver support
- Chronic disease navigation
- Benefit investigation and reimbursement
- Financial assistance programs
- CRM documentation
- Cross-functional collaboration
- Emotional support and counseling
- Communication and active listening
- Patient onboarding and adherence
- Fast-paced environment adaptability
- Organizational skills
- Proactive problem-solving
Timeline
Case Manager
Cencora/AmerisourceBergen
01.2016 - Current
Program Navigator
Cencora/AmerisourceBergen
02.2012 - 12.2015
Master of Social Work - MSW
University of Southern California
Bachelor of Science -
University of Maryland