Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Thompson

Fort Washington

Summary

Professional with a strong background in customer interactions and service solutions. Skilled in clear communication, problem-solving, and conflict resolution, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Seasonal Sales Associate & Rental Assistant

Music & Arts
08.2019 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Administrative Assistant, Office Manager

VT Golden & Associates
01.2020 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Veterinary Assistant

Old Dominion Animal Health Center
04.2021 - 06.2021
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.

Multi Purpose Veterinary Assistant

Friendship Hospital for Animals
06.2021 - 09.2021
  • Assisted in the triaging of patients, gathering pertinent history of patient concerns, and handling of said patients during exams and procedures
  • Assisted senior technicians with patient care
  • Maintained kennels, bowls, beds, and blankets for patient comfort and hygiene
  • Maintained & organized highly populated staff areas
  • Assisted with several receptionist duties including updating patient files, answering phones, managing client payments and invoices,
  • Worked in several specialty departments within the hospital to assist with routine appointments

Primary Care Veterinary Assistant

Friendship Hospital for Animals
09.2021 - 05.2023
  • Managed multiple appointments and acquired detailed medical histories, performed appropriate patient restraint, blood draws, ear cleanings, nail trims, and any additional requested procedures
  • Communicated with clients of patient diagnostic results at the direction of the veterinarian.
  • Managed sending and receipt of medical records.
  • Handled multiple client requests and inquiries through email & in person communication.
  • Managed lab sample documentation and transfer of samples to the in hospital laboratory in a timely manner
  • Maintained assistant stations and treatment areas. Cleaned and stocked exam rooms consistently.
  • Gained experience with non-routine information and of patient wellness in order to better communicate treatment options to clients.
  • Gained experience with a multitude of medications used to treat multiple conditions.
  • Handled many administrative tasks such as preparing SOAPS, email correspondence, reviewing client voicemail and phone correspondence, and preparing patient billing.
  • Linked medical records and client communication to the appropriate files

Behavior Veterinary Assistant

Friendship Hospital for Animals
05.2023 - Current
  • Assisted in appointments with the overseeing veterinarian, including gathering patients and clients and scribing during said appointments
  • Maintained exam rooms
  • Communicated client concerns, updates, requests, and questions.
  • Managed client billing and finances
  • Worked together with hospital team for appropriate protocols to meet the needs of patients and clients
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Provided customer support to clients, answering questions and addressing concerns & improved client relations through effective communication and education on pet health needs.
  • Supported veterinary team with effective & clear communication of patient & client needs.
  • Contributed teamwork flexibility & adaptability. Having the willingness to learn new skills & support colleagues in achieving goals and objectives.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Reduced stress for patients with calming techniques during exams and procedures, thus creating a positive experience.

Education

Bachelor of Arts - Political Science And Government

St. John's University
Jamaica, NY
05-2019

Skills

  • Client communication & education
  • Veterinary standards and procedures
  • Multitasking Abilities
  • Attention to detail
  • Active listening
  • Problem-solving
  • Organizational skills
  • Customer service
  • Time management
  • Relationship building
  • Medical charting
  • Supply ordering and restocking
  • Customer billing

Timeline

Behavior Veterinary Assistant

Friendship Hospital for Animals
05.2023 - Current

Primary Care Veterinary Assistant

Friendship Hospital for Animals
09.2021 - 05.2023

Multi Purpose Veterinary Assistant

Friendship Hospital for Animals
06.2021 - 09.2021

Veterinary Assistant

Old Dominion Animal Health Center
04.2021 - 06.2021

Administrative Assistant, Office Manager

VT Golden & Associates
01.2020 - 04.2020

Seasonal Sales Associate & Rental Assistant

Music & Arts
08.2019 - 10.2019

Bachelor of Arts - Political Science And Government

St. John's University

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Tia Thompson