TIAJUANA R. LOMAX
Children’s National Hospital
Suitland
17
years of professional experience
Experienced Healthcare Administration Professional with 15 years in clinical operations, medical billing, and patient services management. Spearheaded optimization of patient flow and streamlined prior authorization workflows. Managed electronic health records and ensured regulatory compliance while coordinating cross-functional teams.
Work History
Senior Administrative Assistant
4 Years- Streamlined neurology department operations by managing complex scheduling, high-volume patient correspondence, and provider workflows.
- Led administrative clinic operations for a high-volume Orthopedic and Sports Medicine clinic, overseeing provider scheduling and daily room closures/openings.
- Expedite medication and direct admission prior authorizations utilizing specialized platforms like CoverMyMeds and Pinnacle.
- Audited staff work queues and registration quality assurance, leading to reduced data errors, billing delays, and reconciliation discrepancies.
- Maintained data integrity through auditing, editing, and uploading medical documentation into electronic health records.
- Senior Clinic Operations Representative / Team Lead (10/2017 – 08/2022)
- Clinic Operations Representative II (02/2016 – 10/2017)
Unit Secretary
3 Years 2 Months- Coordinated patient flow, intake, and operations for a fast-paced, high-acuity Emergency Room environment.
- Executed registration, verified insurance in real-time, and resolved outstanding clinical encounters to ensure seamless patient admission.
- Audited patient charts for provider signatures and clinical comments, collaborating with management to monitor compliance and access metrics.
Billing Coordinator
3 Years 2 Months- Tracked, processed, and reconciled outpatient, direct admit, and ICU procedure records in daily Emergency Department logs to ensure accurate billing.
- Reconciled missing or suspended billing files to protect revenue and maintain accurate documentation, addressing critical time lags.
- Managed billing processes to ensure timely and accurate invoicing for medical services.
- Coordinated payment processing and collections, minimizing outstanding accounts receivable.
- Implemented improvements in billing workflows, enhancing efficiency and reducing errors.
Education
Bachelor of Business Administration (BBA) - Health Administration
In Progress
High School Diploma - Information Technology Emphasis
Associate in Arts (AA) - Business Administration
Skills
Operations & Leadership: Clinical operations
Billing & Insurance: Patient Authorization
Claims Processing
Collections reconciliation
Patient Account Management
Proficient in Microsoft office
Executive support experience
Project coordination expertise
Patient scheduling
Software & Systems: E-Clinical Works
CoverMyMeds
Pinnacle
Oracle Database
MS Office Suite
Database Management
Timeline
Senior Administrative Assistant
Children’s National Hospital
08.2022 - CurrentRead More
Unit Secretary
Howard University Hospital
01.2012 - 03.2015Read More
Billing Coordinator
United Medical Center / EmCare, Inc.
11.2009 - 01.2013Read More
Strayer University
Associate in Arts (AA) from Business Administration
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McKinley Technical High School
High School Diploma from Information Technology Emphasis
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Strayer University
Bachelor of Business Administration (BBA) from Health Administration
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