Tiara Adams
Waldorf
Summary
Diligent professional with excellent communication and knowledge of customer service, data entry, Microsoft Office and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. Experienced in problem-solving, service and time management.
Overview
5
5
years of professional experience
Work History
Call Center Helpline Specialist
Federal Emergency Management Agency, FEMA
10.2024 - Current
- Navigated multiple software systems simultaneously while maintaining focus on caller needs and concerns.
- Exceeded quality assurance standards through diligent attention to detail and commitment to excellence.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Utilized company systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Handled inbound and outbound calls using company software, i.e. NICE
Custom Pricing Specialist (Capital One)
Adecco Staffing
06.2024 - 10.2024
- Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
- Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
- Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
- Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
- Utilized specialized software to capture and process data.
Enrollment Data Entry (Care-first)
Elite Technical Staffing
09.2023 - 02.2024
- Processed new healthcare enrollments, and updated existing records with new or revised information as needed
- Successfully completed forms per hour per requirement to maintain production and quality goals
- Ensured compliance with all relevant rules and regulations governing to prevent data breeches
- Utilized specialized software to easily navigate between systems such as FEPDirect, OnBase, Etc
- Collaborated with other departments to resolve issues regarding incorrect data entries
- Reviewed existing information for accuracy and made necessary corrections
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines
- Remained focused for lengthy periods to accurately perform work with adequate speed
- Maintained confidentiality of sensitive information entered into the system
- Successfully completed virtual training for Enrollment Processing
Member Service Consultant
Spectra Credit Union
08.2021 - 09.2022
- Offered best-in-class service to members through prompt, courteous and professional interactions
- Exercised informed judgment to accommodate members
- Handled sensitive and confidential information with discretion to maintain department security
- Determined charges for services requested and arranged for billing
- Performed credit transaction audits to verify proper compliance with company purchasing card policies
- Collected payments on delinquent accounts
- Processed approved credit card applications; orders cards and sets up member files in computer system; verifies accuracy of cards issued and sends cards to member
- Processed ATM deposits and reconciled against reports
- Monitored bank vaults to verify correct cash balances
- Resolved problems and discrepancies concerning customers' accounts
Member Service Representative
Sam's Club
11.2019 - 05.2022
- Processed customer's membership and credit applications, while handling customers personal sensitive and confident information
- Followed company procedures to count and manage funds received from customers
- Provided excellent customer service by assisting, responding to and resolving customer inquiries
- Determined charges for services requested and arranged for billing
Education
High School Diploma -
St. Charles High School
Waldorf, MD06.2019
Skills
- Accurate Data Entry
- Loan Application Processing
- Membership Application Processing
- Credit Card Applications
- Writing Emails
- Microsoft Office
- Customer Support
- Administrative and Clerical Support
- Performance Goals
- Organizational
- 48 WPM
- Document Control
- Attention to Detail
- Information Protection
- Process Auditing
- Proofreading
- Data Accuracy
- Technical Support
- Elite Technical Staffing
- Enrollment Data Entry (Care-first)
- Stress tolerance
- Effective Call Management
- Logging call information
- Performance monitoring
- Quality assurance
- Documentation and reporting
Timeline
Call Center Helpline Specialist
Federal Emergency Management Agency, FEMA
10.2024 - Current
Custom Pricing Specialist (Capital One)
Adecco Staffing
06.2024 - 10.2024
Enrollment Data Entry (Care-first)
Elite Technical Staffing
09.2023 - 02.2024
Member Service Consultant
Spectra Credit Union
08.2021 - 09.2022
Member Service Representative
Sam's Club
11.2019 - 05.2022
High School Diploma -
St. Charles High School
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