TIARA HOOD
Baltimore
Summary
With 24+ years of combined healthcare and client-facing experience, applying strong communication, data-entry, and customer-service skills in high-volume clinical settings. Massage therapy professional with proven track record in delivering therapeutic services and maintaining high standards. Notable for collaborative approach and adaptability in meeting clients' needs. Proficient in various massage techniques and known for calm, reliable demeanor that enhances client trust and comfort.
Overview
24
24
years of professional experience
Work History
Licensed Massage Therapist/Owner
Natural Oasis Wellness Shop, LLC
Parkville, Maryland
08.2011 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques ON provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
Massage Therapist
Luna's Day Spa
Ellicott City, MD
02.2010 - 06.2012
- Provided therapeutic massage treatments tailored to individual client needs and preferences.
- Developed and maintained strong client relationships through effective communication and personalized care plans.
- Utilized various massage techniques, including Swedish, deep tissue, and sports massage, to enhance client wellness.
- Educated clients on self-care practices and the benefits of regular massage therapy sessions.
Massage Therapist, Manager
Zina's Day Spa
Baltimore, MD
07.2007 - 11.2009
- Delivered personalized massage therapies, addressing client needs and enhancing relaxation experiences.
- Utilized various techniques, including Swedish and deep tissue, to promote physical wellness.
- Maintained accurate client records, ensuring compliance with health and safety regulations.
- Educated clients on post-treatment care to maximize benefits of sessions and prevent injuries.
- Maintained the treatment areas
- Ordered and restocked the supplies
- Streamlined workflows, reducing redundancies and improving service delivery times.
- Managed and motivated employees to be productive and engaged in work.
Clinical Secretary in ER
Union Memorial Hospital
Baltimore, Maryland
06.2002 - 08.2007
- Facilitated cross-shift coordination between triage, nursing, and providers to align priorities and maintain continuous patient care during peak volumes.
- Provided direct administrative support during surges—managing registrations and communications—to sustain staff efficiency and preserve patient experience.
- Enforced confidentiality protocols for sensitive communications and handled complex scheduling, ensuring regulatory compliance and reliable patient coordination.
- Maintained accurate ER patient records and consent documentation, improving chart completeness and easing rapid chart retrieval for clinical teams.
Education
BACHELOR'S OF SCIENCE - Health Education
Morgan State University
Baltimore, Maryland05-2007
MASSAGE THERAPY
Massage Institute of Maryland
Catonsville, Maryland09-2006
High School Diploma -
Paul Laurence Dunbar Senior High
Baltimore, MD06-2002
Skills
- Answering phones (Skillful), Communicating with patients (Experienced), Data entry (Experienced), Problem solving (Skillful), Customer Service, Attention to Detail, Critical Thinking
Timeline
Licensed Massage Therapist/Owner
Natural Oasis Wellness Shop, LLC
08.2011 - Current
Massage Therapist
Luna's Day Spa
02.2010 - 06.2012
Massage Therapist, Manager
Zina's Day Spa
07.2007 - 11.2009
Clinical Secretary in ER
Union Memorial Hospital
06.2002 - 08.2007
MASSAGE THERAPY
Massage Institute of Maryland
BACHELOR'S OF SCIENCE - Health Education
Morgan State University
High School Diploma -
Paul Laurence Dunbar Senior High