Tiara Smith
Silver Spring
Summary
Knowledgeable medical professional with solid background in medical assisting and phlebotomy providing effective customer support. Skilled in resolving complex issues efficiently, leading to increased customer satisfaction. Demonstrated ability to utilize communication and problem-solving skills to address client needs.
Overview
12
12
years of professional experience
Work History
Clinical Lab Support Rep
Children's National Hospital
07.2024 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Lead Phlebotomist (Part-Time)
Diamond Medical Lab
10.2020 - 07.2024
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Remote dispatching to techs to provide phlebotomy services
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
Research Assistant (PRN)
Pharmaron
01.2019 - 08.2023
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Performing vitals (blood pressure and temp), phlebotomy, and EKG's in a timely manner to ensure accurate research data
- Monitor subjects to ensure no allergic reactions to trial medications.
Volunteer
Virginia Williams Family Resource Center
01.2021 - 05.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Customer Service Operator
Medstar Washington Hospital Center
06.2019 - 05.2021
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Cross-trained and provided backup support for organizational leadership.
- Met patient call guidelines for service levels, handle time and productivity.
- Fulfilled facility maintenance request
- Answered and routed all calls coming into the main hospital
- Administered pagers to physicians
- Paging on call physicians to handle patient emergencies
- Maintained all HIPPA regulations for patient safety
- Administered patient security codes to families of trauma victims.
Medical Assistant
Central Maryland Urology Associates
04.2015 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Perform vitals such as blood pressure, height, weight, and temperature on patients
- Administering injections
Medical Assistant (Part-Time)
Primary and Alternative Medical Center
06.2013 - 09.2015
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Insurance verification
- Collecting payments
Education
Associate of Science - Criminal Justice
University of Phoenix
05-2025
Certificate - Medical Assistance
Medtech Institute
09-2014
Skills
- Customer Satisfaction
- Remote Support
- Organization
- Microsoft Office
- Call center experience
- Escalation Handling
- Documentation
- Dispute Resolution
- Email support
- Vitals
- Injections
- Customer Service
- Office Administration
- Training and mentoring
- Corrective Actions
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Critical Thinking
Accomplishments
Completed my Associates degree in 1 year.
Timeline
Clinical Lab Support Rep
Children's National Hospital
07.2024 - Current
Volunteer
Virginia Williams Family Resource Center
01.2021 - 05.2021
Lead Phlebotomist (Part-Time)
Diamond Medical Lab
10.2020 - 07.2024
Customer Service Operator
Medstar Washington Hospital Center
06.2019 - 05.2021
Research Assistant (PRN)
Pharmaron
01.2019 - 08.2023
Medical Assistant
Central Maryland Urology Associates
04.2015 - 01.2018
Medical Assistant (Part-Time)
Primary and Alternative Medical Center
06.2013 - 09.2015
Certificate - Medical Assistance
Medtech Institute
Associate of Science - Criminal Justice
University of Phoenix
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