Tiberiu Diaconu
Chisinau,Moldova
Summary
Focused student with excellent work ethic seeks opportunity in dispatch operations. Logical and calm under pressure for responsive, reliable service planning. Polite with strong interpersonal skills for professional customer communications.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Chelner
Radisson Blu Hotel
Chisinau
05.2022 - 07.2022
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
Dispatcher
WLI
Chisinau
07.2023 - 07.2024
- Answered queries relating to products and deliveries.
- Investigated and resolved issues with transport services.
- Notified customers regarding availability, status and shipment date.
- Tracked and updated delivery statuses, ensuring customer satisfaction.
- Managed emergency situations effectively to minimise disruption in services.
- Utilised software tools for effective resource allocation and management.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Fostered positive relationships with drivers and customers for smooth transactions.
Dispatcher
Nova Lines Inc
Chisinau
07.2024 - 05.2025
- Compiled detailed reports on dispatch activities to improve future planning.
- Attended regular training sessions to maintain up-to-date knowledge.
- Monitored driver whereabouts using GPS tracking systems for accurate updates.
Education
Travel agent - Tourism
Colegiul National de Comert al ASEM
Diploma of Higher Education - Applied Informatics
Academia De Studii Economice In Moldova
05.2025
Skills
- Telephone skills
- Excellent communicator
- Multitasker
- Shipment planning
Certification
- Cambridge level CEFR B2, 176 Pass at Grade B
- Attention to Detail
- Telephone skills
- Excellent communicator
- Multitasker
- Shipment planning
Timeline
Dispatcher
Nova Lines Inc
07.2024 - 05.2025
Dispatcher
WLI
07.2023 - 07.2024
Chelner
Radisson Blu Hotel
05.2022 - 07.2022
Travel agent - Tourism
Colegiul National de Comert al ASEM
Diploma of Higher Education - Applied Informatics
Academia De Studii Economice In Moldova
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