Tibeso Ombe
Lanham
Summary
Passionate bilingual professional with extensive experience at the Department of Human Services, excelling in customer service and crisis intervention. Proven ability to enhance client satisfaction through effective communication and document management. Skilled in database management and team collaboration, consistently delivering exceptional support and fostering positive relationships with diverse clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Welcome Lobby Ambassador
Department of Human Services(DHS)
Washington
10.2024 - Current
- Greeted customer warmly and assisted in getting appropriate services they needed.
- Resolved customer complaints and inquiries, providing exceptional service to enhance their experience.
- Assisted customers with document pick up/drop off, provide demos for the District Direct Mobile App, and support online form completion.
- Assisted customers in completing forms.
- Document scanning, tagging, and maintain up-to-date records to keep the processes running smoothly.
- Work closely with SSAs and leadership to improve service center operations and customer experience.
- Managing Documents in Datacap Navigator and DIMS.
- Assisted customer with LEP/Limited English Proficient/ and NEP/ Non-English Proficient in getting service in center.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Guest Service Representative
Motel 6 and Ivy City Hotel
Washington
07.2019 - Current
- Greeted guests up on check in determining interests and needs.
- Assisted guests with check-ins and check-outs in a timely manner.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Encouraged customers to provide feedback on their stay experiences.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Verified reservations by phone or in person.
- Maintained accurate records of all transactions within the hotel software system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Social Worker
Ethio-Miracle Care and Mother Welfare
Addis Ababa
02.2016 - 03.2019
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Provided crisis intervention services, as needed.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Provided crisis intervention services to individuals in need.
Education
Master of Arts - Social Work And Community Development
Jephthah International College
Addis Ababa, Ethiopia12-2016
Skills
- Bilingual communication
- Database managing skills
- Customer service
- Document management
- Crisis intervention
- Technical support
- Record keeping
- Team collaboration
- Multitasking
- Guest relations management
- Excellent customer service
- Excellent computer skills
- Time management proficiency
Languages
English
Full Professional
Amharic
Native/ Bilingual
Oromo
Native/ Bilingual
Certification
- Aggam Counseling Certificate- On Employee Performance Evaluation, Child Development Instructional Aids, and Behavioral Management.
- Certificate by Kotebe Metropolitan University on Application of Classroom Assessment, Active Learning Methods and Classroom Management.
- Implementation of Urban Health Extension Program
References
References available upon request.
Timeline
Bilingual Welcome Lobby Ambassador
Department of Human Services(DHS)
10.2024 - Current
Guest Service Representative
Motel 6 and Ivy City Hotel
07.2019 - Current
Social Worker
Ethio-Miracle Care and Mother Welfare
02.2016 - 03.2019
Master of Arts - Social Work And Community Development
Jephthah International College
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