Tiera Young
Baltimore
Summary
To utilize my experience, training, education and organizational skills in a rewarding position that allow me to provide a sufficient contribution to the success of the company.
Overview
17
17
years of professional experience
Work History
Office Assistant/Transportation Coordinator
Baltimore City Public Schools
09.2024 - Current
- I’m responsible for performing a range of clerical and administrative tasks to support daily operations in an office setting. My duties include sorting and distributing mail throughout the office, greeting office visitors and directing them to employees and coordinating with Managers to schedule appointments or update schedules and to do the task that my manager has for me to do.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Medical Assistant/PCC
Maryland Vascular Specialist
12.2023 - 04.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations. Administered injections, medications and treatments as directed by the physician.
- Assisted physicians in diagnosis and treatment of patients.
- Improved patient recovery rates by providing high-quality wound care treatment and maintaining a sterile environment.
- Facilitated timely referrals to specialized medical professionals when necessary for optimal patient outcomes in complex cases.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant/Caregiver
Guiding Light Residential Treatment Center
06.2021 - 11.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming. Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Sales Associate, Cashier, Customer Service
Walmart
10.2008 - 07.2023
- Merchandised various departments, helped customers with selections. Prepared inventory. Handled large sums of money, processed credit card transactions, sold warranties and protection plans, customer services, stop loss monitoring and inventory counting.
Machine Operator
Becton Dickinson Company
09.2019 - 06.2021
- Set up and operate machine tools to produce precision parts and instruments. Monitor the feed and speed of machines during the machining process.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Medical Assistant
Mercy Medical Center Baltimore Md
06.2014 - 10.2016
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system. Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant/Caregiver
Bewells Healthcare
03.2016 - 06.2016
- Administered topical medications, including ointments and creams, to affected areas. Assisted in wound care treatments, such as debridement and dressing changes.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Medical Assistant -
Medix West
12.2011
Diploma - undefined
St.Frances Academy
06.2004
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Patient scheduling
- HIPAA compliance
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Reliable team player
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Patient assessments
- Laboratory specimen collection
- First aid
- Verbal communication
- Administrative support
- Excel spreadsheets
- File maintenance
- Appointment scheduling
Languages
English
Full Professional
Timeline
Office Assistant/Transportation Coordinator
Baltimore City Public Schools
09.2024 - Current
Medical Assistant/PCC
Maryland Vascular Specialist
12.2023 - 04.2024
Medical Assistant/Caregiver
Guiding Light Residential Treatment Center
06.2021 - 11.2023
Machine Operator
Becton Dickinson Company
09.2019 - 06.2021
Medical Assistant/Caregiver
Bewells Healthcare
03.2016 - 06.2016
Medical Assistant
Mercy Medical Center Baltimore Md
06.2014 - 10.2016
Sales Associate, Cashier, Customer Service
Walmart
10.2008 - 07.2023
Diploma - undefined
St.Frances Academy
Medical Assistant -
Medix West
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