Summary
Overview
Work History
Education
Skills
Timeline
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Tierra Miller

Baltimore

Summary

Dynamic Reservation Executive with TEKsystems, adept at maximizing revenue through effective negotiation and customer relations. Proven expertise in reservation software and complaint management, ensuring high customer satisfaction. Recognized for optimizing processes and enhancing service environments, while maintaining meticulous attention to detail in a fast-paced setting.

Overview

5
5
years of professional experience

Work History

Reservation Executive

TEKsystems
06.2024 - Current
  • Maximized revenue by turning simple inquiries into reservations.
  • Created daily floor sheets outlining reservations.
  • Negotiated group rates with hotels to meet budget and client requirements.
  • Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Documented all customer and booking information in [Software].

E-Customer Service Agent

U-Haul Corporate Office
03.2021 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Reservation Specialist

HR Block
01.2020 - 03.2021
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Administered employee benefits programs and assisted with open enrollment.

Education

Certificate - Data Analytics

IMO Technical Institute
Lanham
01-2020

Skills

  • Reporting requirements
  • Complaint management
  • VIP experience
  • Customer relations
  • Reservation software
  • Schedule maintenance
  • Call control
  • Phone etiquette

Timeline

Reservation Executive

TEKsystems
06.2024 - Current

E-Customer Service Agent

U-Haul Corporate Office
03.2021 - 06.2024

Reservation Specialist

HR Block
01.2020 - 03.2021

Certificate - Data Analytics

IMO Technical Institute

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Tierra Miller