Tierra Pinkett
Waldorf
Summary
Organized Office Manager and Medicaid Specialist with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Fort Washington Rehabilitation Center
06.2024 - 02.2025
- Analyze weekly medicaid pending/collection
- Attend Utilization Review(UR)
- Meet with resident/responsible parties during admission and discharge to discuss financial obligations
- Verify and tie out midnight census
- Attend Stand Up morning meeting
- Reconcile RFMS
- Prepare end of month close and triple check
Business Office Manager/Human Resources Manager
Manokin Nursing And Rehab
08.2020 - 06.2024
- Complete Admission Checklist and present weekly at morning stand up to reduce exceptions
- Verify and tie out the midnight census testing for validity and accuracy daily
- Analyze a weekly Medicaid pending/collection timeline and process
- Complete root cause analysis on accounts that contribute to bad debt then advise Administrator regarding types of issues identified and proposed solutions Weekly A/R Review
- Attend Utilization Review (UR) and/or PPS meeting weekly
- Meet with resident/responsible parties upon admission and discharge to discuss financial concerns
- Reconcile RFMS
- Prepare end of month close and triple check
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Managed payroll and benefits administration
Business Office Manager/Accounts Payable
Berlin Nursing And Rehabilitation Center
01.2018 - 08.2020
- Assist Administrator
- Cash collections and A/R goals of the facility
- Work with Central Billing for the region on billing issues and follow up
- Assist with resident trust funds
- Medicaid Specialist
- Collect on bad debt
- Responsible for accounts payable
- Covid test vendors and visitors
- Manage reception area
- Assist with end of month close and triple check
- Medical records request
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction
Surgical Secretary
Mid Atlantic Surgical Group
03.2015 - 01.2018
- Work with outside facilities to schedule tests
- Release blocked time to the appropriate facility
- Prep all charts for upcoming surgeries
- Complete surgery scheduling paperwork in a timely and accurate manner
- Maintain HIPPA
- Schedule follow-up and new patient appointments
- Collect copays and balances
- Submit prior authorizations and obtain insurance eligibility
- Billing and invoicing
- Take the patient's vitals and prepare them for the doctor
- Medical records request
- Knowledge of Epic EMR
Education
High School Diploma -
Wicomico High School
Salisbury, MDSkills
- Business Administration
- Office Management
- Account Reconciliation
- Credit and Collections
- Payroll Processing
- Scheduling and Coordinating
Timeline
Business Office Manager
Fort Washington Rehabilitation Center
06.2024 - 02.2025
Business Office Manager/Human Resources Manager
Manokin Nursing And Rehab
08.2020 - 06.2024
Business Office Manager/Accounts Payable
Berlin Nursing And Rehabilitation Center
01.2018 - 08.2020
Surgical Secretary
Mid Atlantic Surgical Group
03.2015 - 01.2018
High School Diploma -
Wicomico High School
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