Tierra Singletary
Baltimore,MD
Summary
Compassionate and detail-oriented Case Manager with 6 years of experience in coordinating services for individuals in need of healthcare, mental health, and social support. Adept at assessing client needs, creating personalized care plans, and connecting clients to resources to improve their well-being. Demonstrates exceptional organizational and communication skills to ensure high-quality care and compliance with regulations. Committed to advocating for vulnerable populations and enhancing client outcomes.
Overview
9
9
years of professional experience
Work History
Case Manager
Beatrice Loving Heart
10.2021 - Current
- Managed a caseload of 48 and maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients with chronic health issues and complex care needs obtain services to mitigate risk, promote safety and prevent institutionalization.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Case Manager
Catholic Charities
10.2019 - 10.2021
- Primary case manager to a DSS funded program designed to prevent out of home placement for children, assist parents with achieving goal to aide in family unification.
- Manage the programs maximum caseload of 13, and maintained a waitlist for families seeking services
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Established and maintained relationships with key stakeholders.
- Conducted outreach activities to engage local stakeholders in programs.
Intern
Gaudenzia Men’s Long Term
10.2015 - 07.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Complete and maintain accurate records or reports regarding patient history, progress, services provided, and other required information.
- Counsel clients with co occurring disorders in individual and in group settings, to assist in overcoming dependencies, adjusting to life, and promote change.
- Develop client treatment plans utilizing evidence-based research, clinical experience, and client histories.
- Participate in case conferences and staff meetings.
- Review and evaluate clients' progress utilizing measurable goals identified in treatment and care plans.
- Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition to determine their suitability for participation in a specific program.
- Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing.
Education
Master of Science - Professional Couseling
Grand Canyon University
Phoenix, AZ06-2016
Skills
- Case Management
- Client Advocacy
- Care Coordination
- Crisis Intervention
- Needs Assessment & Care Planning
- Documentation & Reporting
- Multidisciplinary Collaboration
- Resource Allocation
- Conflict Resolution
- Cultural Competence
- Knowledge of HIPAA Regulations
- Empathy & Active Listening
Timeline
Case Manager
Beatrice Loving Heart
10.2021 - Current
Case Manager
Catholic Charities
10.2019 - 10.2021
Intern
Gaudenzia Men’s Long Term
10.2015 - 07.2016
Master of Science - Professional Couseling
Grand Canyon University
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