Tierra Williams
Baltimore
Summary
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Flagger
Proper Staffing
01.2020 - Current
- Familiar with use of hand signaling procedures.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted customers in entering and exiting events, providing balance support and general directions.
- Delivered information and details of interest about facility to visitors.
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Chief of Staff
Orange Oasis Healing
06.2024 - 12.2024
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Cashier
Dollar General Store
03.2022 - 09.2022
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Dollar Tree
03.2022 - 07.2022
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Welcomed customers and helped determine their needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Hamilton Christian Academy
06-2011
Skills
- Traffic routing planning
- Work zone management
- Safety policies and measures
- Work area oversight
- Check processing
- Drawer management
- Order coordination
- Adaptability and flexibility
- Customer service
- Calm demeanor
Timeline
Chief of Staff
Orange Oasis Healing
06.2024 - 12.2024
Cashier
Dollar General Store
03.2022 - 09.2022
Cashier
Dollar Tree
03.2022 - 07.2022
Flagger
Proper Staffing
01.2020 - Current
High School Diploma -
Hamilton Christian Academy
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