Tiffani Freeman
Mount Airy
Summary
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Agent
Maryland Department of Human Resources
01.2024 - 07.2024
- Assists customers with their SNAP, child support, temporary cash assistance, medicaid, eviction prevention and energy assistance cases.
- Handles between 65-70 calls daily.
- Process cases for customers to have it sent to their caseworkers at their Local Office.
- Places calls directly to Local Offices to try and speak with them directly to be able to assist immediately with emergency cases.
- Mail documents that are needed by customers.
- Register each customer’s information for each call.
- Proficient with being able to type fluently while speaking and gathering information.
- Remote
Radiology Scheduler
RadNet
08.2022 - 12.2023
- Handles between 60-65 inbound calls daily.
- Knowledge of medical terminology and medical coding
- Assists all patients with setting up their radiology exams
- Places calls to referring physicians for patients expressing difficulty with scheduling
- Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointments and requests films as needed
- Proficient with being able to type fluently while speaking
- Great with providing clear written and verbal communication
Physical Therapy Technician
The Center’s for Advanced Orthopedics
07.2021 - 11.2021
- Demonstrate to the patient how to properly perform their exercises given by the therapists.
- Make sure that all exercise equipment is clean and sanitized at all times.
- Assisted all physical therapists with their daily routine, i.e., printing out patients exercises for the next day, bringing customers to them from the waiting area, getting them started with their exercises.
Communications Consultant
Verizon Wireless
08.2016 - 09.2018
- Good interpersonal and oral communication skills
- Demonstrate equipment functions and network capability.
- Ensure customer satisfaction and resolve all customer issues and concerns.
- Remain current on all wireless products, services, industry and competitive trends.
- Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
Service Specialist
Personvue
09.2013 - 10.2015
- Made reservations for people taking statewide exams, i.e., real estate, insurance.
- Processed between 80-85 inbound and outbound calls per day.
- Proficient in Microsoft office, word and excel.
Education
Physical Therapy Program - undefined
Montgomery College
Rockville, MD05.2019
Skills
- Organizational efficiency
- Sales expertise
- Proficient in computer applications
- Medical coding and billing knowledge
- Technical assistance skills
- Mathematical proficiency
- Typing accuracy
- Scheduling in healthcare settings
Certification
CPR Certification
Timeline
Call Center Agent
Maryland Department of Human Resources
01.2024 - 07.2024
Radiology Scheduler
RadNet
08.2022 - 12.2023
Physical Therapy Technician
The Center’s for Advanced Orthopedics
07.2021 - 11.2021
Communications Consultant
Verizon Wireless
08.2016 - 09.2018
Service Specialist
Personvue
09.2013 - 10.2015
Physical Therapy Program - undefined
Montgomery College
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