Tiffanie Dashiell
Salisbury
Summary
Driven professional with a background in banking. Possess strong knowledge of financial products and services, regulatory requirements, and customer service principles. Confident in decision-making abilities, risk management skills, and the ability to build relationships with clients. Previous work made a significant impact on customer satisfaction levels and operational efficiency at previous institutions. Efficient Unemployment Insurance Claims Taker known for productivity and swift task completion. Specialize in claims processing, data entry accuracy, and regulatory compliance. Excel in communication, problem-solving, and empathy to navigate complex claims and provide support to claimants. Embrace teamwork and adaptability to meet department goals and improve processes.
Overview
7
7
years of professional experience
Work History
Unemployment Insurance Claims Taker
State of Maryland DLLR
Salisbury
06.2024 - Current
- Processed unemployment insurance claims for applicants in a timely manner.
- Evaluated claim documentation to ensure compliance with state regulations.
- Assisted clients with inquiries regarding eligibility and benefits information.
- Maintained accurate records of claims and applicant interactions in the database.
- Collaborated with team members to improve claim processing workflows.
- Provided training and support to new staff on claims procedures and policies.
- Updated system information to reflect changes in claimant status or requirements.
Instructional Assistant
Wicomico County Board Of Education
Salisbury
09.2023 - 06.2024
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Assisted teachers in providing accommodations for students who need additional support.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Attended training sessions on best practices for working with students with special needs.
- Collaborated with other staff members to ensure that all students had access to a quality educational program.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
Flight Attendant
United Airlines
Dulles
07.2021 - 08.2023
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Adhered to company policies regarding security measures and protocol at all times.
- Responded to medical emergencies as needed during flights.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Cooperated with pilots and crew members while performing duties on board the plane.
Medical Assistant
Chesapeake health care obgyn
Salisbury
12.2018 - 05.2021
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
High School Diploma -
Wicomico High School
Salisbury, MD06-2009
Skills
- Multitasking and organization
- Time management proficiency
- Banking relationship management
- Regulatory compliance
- Analyze performance
- Account updating
- New account setup
- Account closing process
- Commercial servicing
- Mobile banking support
- De-escalating conflicts
- Customer service-oriented
- Customer service
- Team collaboration
- Effective communication
- Time management
Education and Training
other
References
References available upon request.
Timeline
Unemployment Insurance Claims Taker
State of Maryland DLLR
06.2024 - Current
Instructional Assistant
Wicomico County Board Of Education
09.2023 - 06.2024
Flight Attendant
United Airlines
07.2021 - 08.2023
Medical Assistant
Chesapeake health care obgyn
12.2018 - 05.2021
High School Diploma -
Wicomico High School