Tiffanie Moore
Fort Washington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Credit and Collection Rep II
Children's National Hospital
05.2018 - Current
- Leveraged strong organizational skills to manage a complex caseload of accounts, ensuring timely and accurate completion of all required tasks.
- Enhanced collection efforts by maintaining detailed records of client communications and payment history.
- Managed a high volume of accounts, prioritizing tasks to maximize productivity and results.
- Ensured timely follow-up on outstanding accounts, minimizing potential losses due to non-payment or delayed payments.
- Participated in ongoing professional development opportunities to stay current on industry trends,regulations, and emerging technologies.
- Resolve Credit Balances on encounters.
- Researched accounts and completed due diligence to resolve collection problems.
Credit and Collection Representative I
Children's National Hospital
03.2017 - 04.2018
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
- Record information about financial status of customers and status of collection efforts
- Maintain financial or account records
- Provide information to coworkers
- Collect deposits, payments or fees
- Maintain medical records
- File documents or records
- Sort mail
Unit Communications Associate
Children’s National Medical Center
05.2015 - 03.2017
- Answer telephones and direct call to the appropriate staff
- Operate office equipment such as taking messages for the physicians, using word processing, spreadsheets and other software to prepare for the daily work load
- Put together medical records for all the patients such as EKG’s, X-rays, lab work, consent forms, face sheets, and patient labels, etc
- Greet visitors, ascertain purpose of the visit, and direct them to the appropriate staff
- Monitor the inventory such as checking to make sure paper, and ink cartridges are available for the staff
- Page the appropriate departments for certain Physicians, Physicians Assistants, Residents, and Students
- Train all new Unit Clerks coming in the Emergency Room Department
Patient Access Rep 1
Children’s National Medical Center
07.2011 - 05.2015
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Interview patients or their representatives to identify problems relating to care
- Refer patients to appropriate health care services or resources
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate
- Explain policies, procedures, or services to patients using medical or administrative knowledge
Education
Medical Administrative Specialist
Act College
Arlington, VAAssociate Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
Fairmont Heights High School
Capital Heights, MDSkills
- Microsoft Office
- Revenue Cycle (Cerner)
- Assertiveness
- Goals and performance
- Conflict resolution techniques
- Issue investigation
- Payment posting
- Insurance policies
- History research
- Credit and collections
- Billing problem resolution
- Organization skills
Honorsandawards
- Medical Administration Specialist Certificate
- Medical Manager Certificate
- HIPPA Certificate
Timeline
Credit and Collection Rep II
Children's National Hospital
05.2018 - Current
Credit and Collection Representative I
Children's National Hospital
03.2017 - 04.2018
Unit Communications Associate
Children’s National Medical Center
05.2015 - 03.2017
Patient Access Rep 1
Children’s National Medical Center
07.2011 - 05.2015
Medical Administrative Specialist
Act College
Associate Degree - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Fairmont Heights High School
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